Guest Engagement Facilitator

About Us

The Griffin Museum of Science and Industry is the largest and most interactive science museum in the Western Hemisphere. Griffin Museum of Science and Industry (Griffin MSI) exposes guests of all ages to awe‑inspiring exhibitions that spark curiosity and bring science to life. Griffin MSI’s mission – to inspire the inventive genius in everyone – is realized through its world‑class exhibitions and engaging guest experiences.

The Museum provides programs and experiences that deepen the engagement of students and teachers in science and science‑related disciplines, with a vision to inspire and motivate our children to achieve their full potential in the fields of science, technology, engineering and math.

We offer a creative, collaborative, and innovative environment for our employees. Our employees get great perks such as free admission to Griffin MSI for family and friends, free admission to other museums, free parking in Griffin MSI’s garage and more! If you are equally passionate about our vision and want to be surrounded by a team of dynamic, smart and innovative people, the Griffin Museum of Science and Industry is the right place for you!

The Guest Engagement Facilitator (GEF) role is responsible for providing all core team operational functions in support of engaging and orienting Museum guests by delivering world‑class guest programming through group tours, interpersonal flex programming, live science demonstrations, in‑depth experiences, and other engagement formats to all visitors to the Museum.

This is a part‑time position working onsite at the Museum three (3) full days per week and is a union‑represented position (AFSCME Council 31). Please note the role requires Tuesday availability and at least one weekend day availability as well as occasional evening availability for special events.

• Utilize a combination of science content knowledge, educational best practices, and strong public speaking skills to deliver programming in various areas of the building that engages and inspires our guests.
• Proactively engage guests to participate in programming and to create personalized, guest‑first experiences.
• Lead discussions with guests by applying a conversational educational approach and using open‑ended questions to teach science content and reach program goals.
• Adapt guest engagement to reach diverse audiences of varying ages, backgrounds, and knowledge levels.
• Master museum programming and updates.
• Utilize provided program goals and outlines, along with independent or group research, to deliver inspirational programs.
• Anticipate guest issues and proactively solve guest issues and needs.
• Participate in team discussions and meetings to continually practice skills and improve programs.
• Perform core operational functions in support of Museum exhibits and experiences, including but not limited to way finding, guest check‑in for experiences and other guest services, and opening/closing of the Museum.
• Partner with the Guest Operations Team to ensure the guest flow at tours and other experiences are well‑communicated to ensure efficient guest entry.
• Collaborate with Museum staff to provide a safe, inclusive, and positive environment for all guests.
• Demonstrate a cordial, professional, and collaborative approach when supporting team members and engaging with guests.
• Support team members with a positive, professional, and collaborative attitude.
• Actively participate with supervisor and GEF Certified Trainer(s) in continual coaching and development of self, team, and programs in support of facilitation and program goals.
• Other duties as assigned.

• High school diploma or equivalent and one (1) to two (2) years of related experience in areas such as program facilitation, public speaking, and guest‑facing functions including experience in engaging with guests of all ages.
• Associates degree or higher is a plus.
• Enthusiasm for science and education and ability to work in spaces with large crowds.
• Demonstrate hospitality, flexibility, adaptability and resilience with a desire to work with people in a fun, fast‑paced, ever‑changing environment.
• High ability to multitask and…