Student Success Coordinator

Title: Student Success Coordinator

Location: 4822 N. Broadway Chicago, IL 60640 and 5715 W Belmont

Schedule: Hybrid, Monday to Friday (8:30am-5:00pm)

Under the general guidance of the Supervisor of Lifelong Learning, the Student Success Coordinator focuses on data-driven strategies to support program implementation, increase student retention, and ensure learners have access to rapid and effective post-testing with the best chance for demonstrated level gains each year. The Student Success Coordinator works collaboratively with the Education and Training Leadership Team to develop systems that support student engagement and success.

They will co‑develop teacher professional development opportunities related to content standards and post‑test readiness for all funder‑approved literacy, ESL, and ABE tests. The purpose of this role is to identify and address barriers to student success and establish structures to encourage measurable skill gains for all learners. The Student Success Coordinator reports directly to the Supervisor of Lifelong Learning and works closely with management and teaching staff across the Education and Training team.

Individual accountabilities and work volume will be established through the development of annual success objectives, within the framework outlined below. The Student Success Coordinator leverages industry knowledge and best practices to promote the mission and vision of Heartland Human Care Services. Supports culture development and management efforts.

• Make a meaningful impact on the lives of individuals seeking education and career pathways.
• Collaborate with a diverse and passionate team dedicated to the mission and vision of our organization.
• Achieve your goals in a supportive environment that prioritizes your well‑being and personal flexibility.

• Medical insurance. BCBS PPO, HMO, and HDHP with HSA Plan
• Dental insurance.
• Vision insurance.
• 401(k) 3% Employer Contribution.
• Commuter benefits.
• Professional Development Assistance.
• Disability insurance.
• Voluntary Benefits.
• Flexible Spending Account.
• Life/AD&D Insurance.
• Employee Assistance Program.
• Special Vendor Discounted Offerings on Travel, Amusement Parks, etc.

• Provides administrative oversight and support to improve participant post‑testing rates and level gain rates.
• In partnership with the management team, analyzes trends in post‑test performance across the program and advises on potential strategies to improve program performance.
• Collaborates with lead teachers, supervisors, and program managers within the Education and Training team to ensure alignment of priorities and equitable program support.
• Oversees the administration of pre‑ and post‑assessments as needed across program.
• Leads the development and administration of informal assessments as needed to support program outcomes.
• Develops communication strategies to re‑engage with participants who exit programming without a measurable skill gain to encourage their return to classes or other programming.
• Organizes mechanisms to collect feedback from participants on their experience in adult education programming, and encourages new entry points for participants to return to classes, transition services or other supports as needed.
• Designs and delivers professional development opportunities for Education & Training team staff designed to increase assessment outcomes, increase student engagement, and improve student retention.
• Establishes professional connections and consults with subject matter experts in the adult education space, specifically related to adult education, ESL and ABE assessment and student retention.
• Maintains inventory of testing instruments, both online and paper‑based as dictated by the assessment needs of each Education and Training team sub‑program.
• Other duties may be assigned as it relates to the job performed.

• Bachelor’s degree in a related field or an equivalent combination of education and/or relevant experience.
• Four (4) years of relevant experience working with adult learners and English language learners.

• Multilingual…