Dean of Student Services

DEAN OF STUDENT SERVICES
WILBUR WRIGHT COLLEGE

City Colleges of Chicago’s, the largest community college system in Illinois, is made up of seven colleges and five satellite sites, providing more than 70,000 students each year access to a quality, affordable education.

At each college a Student Services Department serves as a network of student-centered support and resources, providing a nurturing, holistic, and inclusive environment where students have access to a broad range of support services, are provided opportunities for campus engagement, and are linked to resources for their academic and personal development.

The range of student services, programs and staff size under the auspices and management of a Student Services Department is dependent on each college’s organizational structure, staffing, and operational needs. Core student support services and programs typically include:
Advising, Career Services, Student Conduct, New Student Orientation, Student Activities/Development;
Transfer Resource Center;
Access/Disability Center, Veterans Services, Wellness Center and Athletics.

Reporting to a college President or Vice President, the Dean of Student Services provides leadership in the overall management of a college’s Student Services Department, responsible for directing staff and departmental operations, overseeing the delivery of student services, implementing best practices, and supporting the continuous assessment and improvement of programs to provide a robust and exceptional student experience within a student-centered caring and welcoming environment.

As a member of the college’s leadership team, the Dean of Student Services advises the college President and executive team on all issues pertaining to student services; identifies areas of strategic opportunity to help advance student success; develops policies and procedures that promote student success practices; and serves as an advocate for student interests.

As an educational administrator, the Dean of Student Services works collaboratively with academic leadership to create a culture of student success; provide students with the knowledge, resources, and support needed to achieve their academic, career and life goals; and contribute to the college’s goals of access, retention, completion, and success. Performs related duties as required.

• Provides leadership in managing the functions and operations of the Student Services Department; directs the evaluation of programs and services; and effects changes for continuous improvement.
• Establishes and implements performance goals and objectives; leads the implementation of programs, the delivery of student support services, and campus level implementation of federal and state legislative mandates enhancing the student experience.
• Directs and supervises managers and administrators accountable for the oversight of assigned programs and functional areas such as Advising, Registration, Testing Services, New Student Orientation, Student Activities;
  Transfer Resource Center; ACCESS Center;
  Veterans Services;
  Wellness Center;
  Athletics Department and other departments/programs identified by the college.
• Develops policies, procedures and interventions that promote student success practices; works to integrate the functions of the Student Services Department in a manner that is responsive to student needs, campus life, and the community.
• Manages the department’s budget and fiscal resources, responsible for the annual budget preparation process. Works with key staff to develop operating budget, ensuring allocation of resources to appropriate student services areas and functions. Participates in preparing grant proposals for project funding as required.
• Monitors budget expenditures. Reviews reports of fund allocations and account balances; initiates budgetary transfers and adjustments to meet department needs; and approves purchase requisitions and related expenditures.
• Oversees and participates in the interviewing and selection of management and professional staff in coordination with Human Resources. Provides and supports professional development…