Part Time - Clinical Robot Associate Chicago, IL

Part Time - Clinical Robot Associate - (Chicago, IL)

Clinical Robot Associate - Part Time (3 8‑Hour Shifts per week) - Chicago, IL (Northwestern)

We envision a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission‑driven, venture‑backed team as we build out our customer‑facing operations arm.

As part of Diligent Robotics’ founding operations team, you will uphold the highest standards for safe clinical use of robots in real‑world hospital environments. Through excellent communication and documentation, you will work alongside the hospital staff and our engineering team while assisting a cutting‑edge fleet of robots. As part of the founding team, you’ll help design and implement processes as the organization scales.

Clinical Robot Associates will solve unexpected situations that might arise during a shift, and work effectively as a team to ensure exceptional results for our hospital partners.

This is a part‑time, entry‑level role at Diligent Robotics and will average 3 8‑hour shifts per week (9am - 5pm) per week. This position is located in Chicago, IL and you must be local and willing to work onsite to be considered.

This is not an engineering position and a background in robotics or engineering is not required. If you have ever been an outstanding customer service representative helping busy customers with their needs, you may be a great fit for the role.

• Monitoring and safely assisting mobile service robots in a hospital environment
• Collecting data and troubleshooting in a variety of real‑world situations, while simultaneously providing detailed and accurate feedback to our engineers
• Prioritizing the customer experience, ensuring their expectations are always met or exceeded
• Communicating with hospital staff and, occasionally, the public regarding robot operation

• A high school graduate or possess a GED
• Customer‑service oriented: friendly, skilled in de‑escalation, and able to juggle customer demands and company needs
• Excellent written and verbal communication skills; conveys information to internal stakeholders via phone calls and direct communication
• Organized: able to juggle multiple tasks simultaneously
• Self‑sufficient: gets things done, learns what you don’t know, and can make quick decisions independently as circumstances require
• Able to lift up to 40 pounds
• Willing to work varying shift times including nights, weekends, and significant holidays as customer needs change over time
• Willing to be vendor credentialed: employer will provide vendor credentials through process including immunizations, background check, drug screen, and other steps

• Extraverted: can strike up a conversation with anyone and many people enjoy your presence
• Responsive and responsible: commits to deadlines, over‑communicates, and understands challenges of occasional remote coworkers
• Results‑oriented: happy to observe and take notes on end users interacting with the robot all day if that takes
• Passionate about healthcare and technology coming together to help people
• Formerly employed in the healthcare space: understands hospital vernacular, structure, and processes
• Passionate and clear‑eyed about robots: understands gap between technology and media expectations and excited to move the industry forward

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.