Assistant Director, Student Services & Veteran School Certifying Official

The salary range for this role is $55,000-$60,000 and is commensurate with experience.

GENERAL DESCRIPTION

Illinois Tech Student Financial Services strives to educate, empower, and support students with an understanding of Financial options and resources in an approachable environment. Reporting to the Director of Financial Aid Services, the Assistant Director for Student Services & Veteran School Certifying Official is a key leader of the Financial Aid Office and a member of the enrollment management team, providing leadership on the student experience, particularly as it relates to veteran student needs, along with support for all aspects of the student experience related to Financial aid and veteran benefit processing.

This role will support the Director in providing direct student services and triage support in the Office of Financial Aid. This role will serve as the VA School Certifying Official and manage the veteran student experience from benefit processing, student advising, recruitment support, and veteran related compliance.

Benefits

Our commitment to employee well-being is reflected in our competitive benefits package located here: https://(Use the "Apply for this Job" box below)./benefits

Communications

Excellent communication skills required when working with university staff, outside vendors and current and prospective students, including in-person and virtual advising, presentations, email, and phone outreach.

Customer Service

Excellent customer service required when working with university staff, outside vendors and current and prospective students. Broad knowledge of university functions and depth of Financial aid requirements necessary to cultivate relationships with students and across campus. The ability to maintain student confidentiality is essential in this position.

Education & Experience

Bachelor's required.

Minimum of 5 years of progressive experience in veterans affairs, financial aid, admissions, or enrollment services.

Military Veteran or knowledge of military experience, benefits, and transcripts is beneficial

KNOWLEDGE & SKILLS

Exercises great attention to detail utilizing analytical and problem-solving skills.

Demonstrate the ability to adapt in a high pace environment

Must keep abreast of changes with Federal Student Aid and Veterans/ Military benefits programs.

Must be able to manage multiple projects and coordinate with collaborators simultaneously.

Demonstrated ability and experience to handle complex and sensitive issues.

Strong written and verbal communications with proven ability to maintain collaborative relationships with internal and external constituents in order to provide support for the office and the students it serves required

Demonstrated ability to work in a team-based environment

Excellent commitment to diversity and to service the needs of a diverse population

Demonstrated ability to efficiently and effectively solve problems and initiate and implement projects independently

Works well in translating financial aid requirements into operational activities supporting overall enrollment efforts

Influences management by supplying key data that assists in decision making

Physical Environment and Requirements

Office environment; must be able to sit at computer for long periods of time.

List any certifications or licenses that are either required or helpful in performing the job, designating whether required or preferred.

N/A

Key Responsibility

Services

Counsel students (in person, virtually, over phone, and email) on all aspects of the financial aid process, including FAFSA completion, cost of attendance, awarding of federal funds, loan borrowing and management, financial hardship situations, etc.

Serve as member of counseling team to support student appointments (in-person & virtual) and walk-in needs. Assist in the direction of student inquiries to other staff as needed and provide leadership to the counseling staff for escalation needs

Meet with students in a co-terminal program to ensure aid receipt based on enrollment is understood so students can plan course schedule accordingly

In support of the Director of Financial Aid Services, provide escalation assistance for all service needs with a…