Associate, Client Service

Global Research Group - Creative :
Junior Level (Skale 50) Primary Objective

Quality of work product and efficiency of delivery

• Responsible for supporting Creative projects of medium‑low complexity, with manager support
• Strong process and time‑management skills; capable of prioritizing and delivering against multiple, competing deadlines
• Building an understanding of our Creative capabilities, solutions and analytic methods
• Start to support timeline management and communication with Ops teams
• Support KAP setup/link testing for medium‑low complexity accounts/projects; observe high‑complexity opportunities as they arise
• Supports development of questionnaire, sample design and analytic plan for medium‑low complexity accounts/projects with manager support (observes high‑complexity)
• Actively seeks opportunities to support proposal development and uses materials provided by senior team members
• Participates in client design and questionnaire discussions with some supervision
• Supports data analysis and first report drafts for medium‑low complexity projects, working toward fully owning low‑complexity drafts
• Reads verbatims and reviews dashboards; notifies clients when both are ready
• Helps with presentation development
• Proactively identifies issues and actively participates in their resolution (including observing and reaching out to relevant teams)
• Supports communication with KMP PMs on medium‑low complexity projects; observes communications with Operations (DP, DD, Coding) on higher‑complexity projects
• Serves as a go‑to for new team members who have questions
• Actively participates in training and makes suggestions on how to improve the program
• Takes ownership of building skills through training, asking questions and supporting team members
• Optimizes efficiency of delivery without sacrificing quality
• Challenges the status quo, looks for opportunities to improve, automate and streamline processes
• Manages quality of work and works with internal departments and clients to achieve successful outcomes following industry best practices
• Performs in‑depth quality checks at various stages of research to ensure accuracy
• Seeks to create an inclusive and positive environment and culture
• Attends ERG/social community meetings and activities

• 1+ years of professional experience or strong internships/MMR programs; market research experience preferred with exposure to quantitative methodologies
• Strong process and time‑management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
• Proficient computer skills in Microsoft Office tools and ability to master other needed business tools (e.g., data management, cross‑tab and proprietary tools)
• Strong detail‑orientation with ability to manage multiple work streams across multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem‑solving
• Natural curiosity, a can‑do attitude, driven and able to take initiative
• Bachelor’s degree in market research/marketing or related social science and analytic disciplines

• Clear and effective written and verbal communication skills
• Confidently delivers messages and exemplifies Kantar values

• Interest / passion in marketing research methods, tools and science
• Interest / intellectual curiosity in learning the various Kantar solutions
• Aptitude for technical leadership for maximum client impact

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Unlimited PTO

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions and aspirations on a global scale. And by amplifying our in‑depth expertise of human understanding alongside ground‑breaking technology, we can help brands find concrete insights that will help them succeed in our fast‑paced, ever‑shifting world.

And because we know people, we like to…