Digital Banking Specialist

MAJOR PURPOSE

Vicinity Credit Union is seeking a Digital Banking Specialist. This person will be responsible for all operational functions of the digital banking services. This position entails working closely with the Marketing & Social Impact Manager to manage, identify, and implement improved processes and procedures.

• Oversee the daily back‑office activities for Online Banking, Mobile Banking, Bill Pay, and Remote Deposit Capture.
• In coordination with the Accounting Department, complete the daily processing of digital payments through Bill Pay, A2A and P2P platforms, and remote mobile deposits.
• Ensure fraud mitigation and controls are in accordance with policies and procedures.
• Track, monitor, and report fraud processes to minimize risk to the credit union.
• Lead the implementation of strategy for digital banking channels and product enhancements; work with training and development to ensure staff is adequately trained.
• Work with marketing to define and influence multi‑channel marketing strategy, budget and key performance indicators to drive digital engagement and growth.
• Establish and monitor dashboards and control plans for ongoing optimization of the member experience across various modes of interaction.
• Establish data and feedback mechanisms throughout the member journey to ensure voice of members is used to guide execution of the digital product roadmap.
• Ensure vendor and system performance, turnaround time, and service levels are maintained in accordance with service level agreements for all products.
• In coordination with the IT Department, address any system outages or programming disruptions related to Online Banking, Mobile Banking, Bill Pay, and Remote Deposit Capture.
• Establish, evaluate, and implement department procedures and policies.
• On a quarterly basis conduct training to all staff.
• Understand consumer pain points, assist in defining solutions and bring them to life.
• Work closely with other departments to ensure effective communication in the implementation of services, training of end users, and promotion of the features and benefits of digital products and services.
• Assist with other duties and tasks as assigned.

Education and Experience

• Bachelor’s degree or equivalent experience in a related field.
• 5 years of experience in strategy, technology, marketing, digital product management, operations, or equivalent.
• Highly proficient in electronic banking products, services, and devices.
• Strong analytical, prioritization, collaboration, and negotiation skills.
• Successful track record of leading large‑scale initiatives.
• Highly collaborative, team‑focused working style.
• Ability to communicate and collaborate in a team environment to produce needed outcomes and meet goals.
• Ability to meet multiple deadlines in a fast‑paced environment.
• Display a high level of enthusiasm and demonstrate initiative in planning and executing tasks.
• Must exhibit flexibility in work schedule.

Nature of the work requires prolonged periods of sitting and/or standing at a desk working in front of a computer and operation standard office equipment. Must be able to lift up to 15 pounds at times.

The majority of the work performed will be in an office environment.

None.

A competitive compensation and benefits package shall be offered to the selected candidate and includes the following: health, dental, vision, retirement plan, paid holidays, and paid time off.

Vicinity Credit Union is an Equal Employment Opportunity Employer.

Vicinity Credit Union employees are employees loyment may be terminated for any reason and likewise Vicinity Credit Union may terminate employment for any reason with or without notice.