Rev Cycle Learning Specialist

Revenue Cycle Learning Specialist

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care and offers the latest technology, research, and family‑friendly design. The Revenue Cycle Learning Specialist supports the design, delivery, and continuous improvement of the Revenue Cycle Learning & Development program, reporting to the Revenue Cycle Learning Manager and partnering with leadership and cross‑functional teams to align learning solutions with performance outcomes and organizational priorities.

Apply adult learning and instructional design principles to translate business needs, quality insights, and system or process changes into effective, role‑based learning strategies. Play a key role in ensuring onboarding, competency development, and ongoing staff education are intentional, measurable, and scalable across the Revenue Cycle.

• Design, develop, and maintain high‑quality training materials, including instructor‑led content, eLearning modules, job aids, assessments, and scenario‑based learning.
• Deliver onboarding, refresher, and role‑specific training for revenue cycle staff and leadership, facilitating instruction across virtual, in‑person, and hybrid environments.
• Provide learning support and reinforcement strategies by assessing learner competency, supporting knowledge retention, and assisting team members in applying training to on‑the‑job performance.
• Collaborate with Revenue Cycle leaders and Learning Managers to identify training needs, recommend appropriate learning solutions, and support standardized training practices across Patient Access, Patient Financial Services, and Health Information Management.
• Maintain training materials and learning resources by incorporating learner feedback, quality assurance findings, workflow updates, organizational policy changes, and system enhancements.
• Support continuous improvement of training programs through evaluation of performance data, learner feedback, and industry best practices to enhance training effectiveness and learner engagement.
• Stay current with revenue cycle operations, systems, and learning methodologies, ensuring training content reflects up‑to‑date operational workflows, compliance standards, and technology updates.
• Perform other job functions as assigned.

• Bachelor’s degree or equivalent experience.
• Minimum of 3+ years in healthcare operations, revenue cycle training, or workforce education.
• Knowledge of adult learning principles and instructional design practices.
• Ability to facilitate instructor‑led and virtual training.
• Experience supporting Revenue Cycle operations, healthcare finance or similar functions.
• Experience using learning metrics and performance data to guide design decisions.
• Proficiency in Microsoft Office Suite.
• Experience with Epic Software (preferred).

• Bachelor's Degree (Required).

Salary: $65,520.00 – $ per year.

• Medical, dental, and vision insurance.
• Group term life and disability coverage.
• Health Savings Account contribution.
• Flexible Spending Accounts.
• Paid Time Off (PTO), Paid Holidays, and Paid Parental Leave.
• 403(b) with a 5% employer match.
• Voluntary benefits:
  Supplemental Life, AD&D and Disability, Critical Illness, Accident and Hospital Indemnity coverage, Tuition assistance, Student loan servicing, Adoption benefits.
• Backup Childcare, Eldercare, and Employee Assistance Program.
• Discounts on services at Lurie Children’s facilities and discount purchasing program.

Lurie Children’s and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.