Training Experience Coordinator

THE ROLE

We're looking for an energetic, people‑first employee Training team member to bring our new leader onboarding to life. This isn't a desk job — you'll be on the floor every day, running hands‑on training sessions, leading role plays, and creating an environment where new hires learn by doing. Think less classroom, more training theater.

You'll work closely with our People Development team to build and run a training program from the ground up — one that's fun, fast‑paced, and sets our new leaders up for real success from day one.

• Lead in‑person training sessions for new leaders across our Lakeshore locations
• Build and facilitate role play scenarios, group activities, and live practice exercises that bring our service standards to life
• Create a training environment that is engaging, high‑energy, and consistent
• Develop training materials, scripts, and session guides as the program grows
• Be present and visible on the floor — coaching in the moment, not just in the classroom
• Explore and implement different learning formats (group sessions, one‑on‑one coaching, video, scenario‑based learning) to reach all types of learners
• Track progress and give feedback to new hires and their managers
• Grow alongside the program — this role has leadership development built into it

• Background in hospitality, fitness, or service — you understand what great guest experience looks and feels like
• Natural connector and communicator — you light up a room and people want to follow your energy
• Coordinator or lead level experience; ready to take the next step into leadership
• Creative thinker who can turn a training concept into something people actually enjoy
• Organized, reliable, and consistent — training only works when it's done the same way every time
• A learner yourself — open to coaching and growing into the leader this role will shape you to be

We offer competitive pay, 401(k), PTO, childcare, a free membership, discounts on services, and more! If you are looking to start your career and grow, this is the place to do it.