Trainer & Facilitator

Position: Contract - Full Time Trainer & Facilitator
## Contract
- Full Time Trainer & Facilitator Apply locations:
GA
- Atlanta:
Chicago 160over
90 Office:
MO-St. Louis:
NY-New York
- Park Ave Southtime type:
Full time posted on:
Posted 2 Days Agojob requisition :
JR28458
** Position Summary
** We are seeking a dynamic and engaging
** Trainer & Facilitator
** to support employee development, product knowledge, sales effectiveness, and customer experience initiatives through the delivery of high-impact training programs. The ideal candidate is a confident presenter and facilitator who enjoys working directly with learners, leading discussions, and creating an engaging learning environment.

This role is primarily focused on
** training delivery, facilitation, coaching, and learner engagement**. The Trainer & Facilitator will be responsible for presenting training content, leading classroom and virtual learning experiences, and reinforcing key behaviors that drive performance.

The ideal candidate thrives in a
** global training environment
** and is comfortable presenting to diverse audiences, including call-center agents, brand ambassadors, team leaders, operational leaders, and clients. This individual will serve as a representative of the Global Training & Education team and should possess the professionalism, credibility, and communication skills necessary to effectively engage audiences, build trust, and drive learning outcomes across multiple levels of the organization.
** Key Responsibilities
*** Deliver instructor-led training in both virtual and in-person environments
* Facilitate engaging learning experiences for agents, team leaders, ambassadors, and support staff
* Lead classroom discussions, role plays, exercises, and knowledge checks to reinforce learning objectives
* Create a positive and interactive learning environment that encourages participation and engagement
* Coach learners on skill development, product knowledge, sales behaviors, and customer experience best practices
* Reinforce training concepts through follow-up sessions, huddles, coaching activities, and ongoing learner support
* Assess learner understanding and adapt facilitation techniques to meet the needs of diverse audiences
* Partner with Training Leadership and operational leaders to support training initiatives and performance goals
* Provide feedback on learner performance, training effectiveness, and development opportunities
* Maintain training records, attendance tracking, and required documentation
* Support continuous learning initiatives and ongoing employee development programs
* Represent the Global Training & Education team with professionalism and confidence when interacting with employees, leaders, clients, and business partners
** Qualifications & Experience
*** 2–5 years of experience in training, facilitation, coaching, sales, customer service, or a related field
* Demonstrated ability to confidently present and facilitate in front of groups of varying sizes
* Strong public speaking, presentation, and communication skills
* Ability to engage audiences, manage classroom dynamics, and drive active learner participation
* Experience facilitating virtual training sessions using video conferencing and learning platforms
* Strong interpersonal skills with the ability to build credibility and rapport with learners and leadership
* Ability to simplify complex information and present it in a clear, engaging manner
* Professional presence and strong verbal communication skills
* Experience working in customer service, sales, call-center, hospitality, or service-oriented environments is preferred
* Proficiency with Microsoft Office, including PowerPoint, Word, Outlook, and Teams
* Bilingual or multilingual language skills are a plus
* Willingness and ability to travel, as needed
** Preferred Characteristics
*** Energetic and engaging presentation style
* Ability to command a room and maintain audience attention
* Comfortable presenting to small and large groups, both virtually and in person
* Strong facilitation and classroom management skills
* Professional presence with the confidence to represent the Global Training & Education team in front of call-center agents, brand ambassadors, leaders, clients,…