Assistant Director of Student Success

Overview

Who We Are:

National Louis is a 135+ year old university that has been grounded in the values of innovation, access, excellence, and equity from its inception. As an institution, we believe in providing access to educational opportunity and that education is our greatest lever for social and economic mobility. We are a student-focused community that is committed to continuous improvement and superior student service.

We believe that through education we are able to empower change and build healthy communities. Our hard‑working community is based on collaboration and respect for all team members and students.

What You Will Do:

The Assistant Director of Student Success is an integral component of the signature undergraduate student experience at NLU, actively working towards supporting student transitions, persistence toward graduation, student's satisfaction and sense of belonging and sustainable employment in their major upon completion. The ADSS will work to optimize the student experience while utilizing a holistic system of support and leadership. The ADSS will directly supervise 2-3 Student Success Coaches (SSC) as well as maintain a student caseload of their own.

SSCs are responsible for providing intensive undergraduate student support and serving as a guide for academic, career, and personal success for cohorts of students. The ideal Assistant Director will be influential and passionate about supporting first generation and underrepresented college students. The ADSS will also work closely with the Executive Director of Student Success and Associate Directors of Student Success to oversee strategic initiatives for the Undergraduate College  candidate must have a general belief that all students have the ability to succeed and be personally driven to change the opportunity gap that currently exists in education and presents barriers toward a successful transition to college and persistence towards graduation.

• Onboarding and supervision of Coaching staff ensuring key outcomes are met including 1:1 completion, registration and degree evaluations, SAP/SAR appeals, EAB reporting, and other advising and career milestones and protocols. Ensure Coaches are using varied interventions to stay in close communication with their caseload of students - using developmental and intrusive advising practices as well as motivational interviewing. Providing regular guidance, feedback and development for team members driving towards their performance and developmental goals.
• Oversee planning, execution and budgeting for Coaching initiatives, including:
  Summer Coach Meetings, Student Coaching transitions, Student Registration, population-specific retention initiatives, and fall college and university onboarding and welcome back events.
• Provide direct academic advising and coaching support to a small caseload of 25‑30 students. Coaching should ensure students are meeting their program requirements by registering them for courses, providing major and career exploration guidance, and effectively communicating the degree requirements in accordance with university policies. As well as help build a student's self-advocacy on campus by helping them access wraparound supports available as needed.
  
  Use in‑person engagement (sometimes modified to virtual face‑to‑face engagement) and technology (texting and calls) for interventions to stay in close communication with their caseload of students. As well maintaining accurate and timely student records in platforms such as Banner, Retain, and Smartsheets, and leveraging available data and reports to guide coaching work.
• Build collaborative relationships with department chairs, faculty, Career Bridge staff, Enrollment, Student Affairs and Thrive & Wellness Center services, International Student Services, Student Finance Office staff, Learning Support, Enrollment, Center for Student Accessibility Resources, and external partners to coordinate strategies that ensure strong wraparound supports partnership and effective referral systems are in place. Assists in coordination and promotion of events, programming and services offered by other…