English Second Language Counselor​/Case Management

Description

$23hr for 24 Hours a week

The Career Exploration and Employment Preparation Program (CEEP) will provide pre-apprenticeship services, offer access to educational support, occupational skills training, leadership development, and offer high-quality post program placement opportunities for 18-24-year-olds.

The ESL Instructor & Case Manager is responsible for providing culturally responsive English language instruction, individualized case management, career exploration support, and barrier reduction services to young adults ages 18–24 participating in the Career Exploration and Employment Preparation Program (CEEP). The position will support English Language Learners in improving workplace communication, navigating training and employment opportunities, developing career readiness skills, and successfully transitioning into post-secondary education, advanced training, industry-recognized credential programs, and/or permanent employment.

The ESL Instructor & Case Manager will maintain participant engagement, monitor progress and outcomes, coordinate supportive services, and ensure timely and accurate documentation in accordance with SGA Youth & Family Services and DFSS requirements.

• Provide individual and small-group English as a Second Language (ESL) instruction based on participants' identified learning needs, language proficiency, educational goals, and career interests.
• Assess participants' English language skills and identify areas requiring additional instruction and support.
• Develop and implement individualized learning plans and instructional strategies to support measurable English language improvement.
• Incorporate workplace English, career-related vocabulary, communication skills, digital literacy, and industry-specific terminology into instruction.
• Assist participants with understanding workplace communication, verbal and written instructions, employment documents, applications, training materials, and other career-related information.
• Provide instruction and coaching to strengthen participants' speaking, listening, reading, writing, and workplace communication skills.
• Maintain knowledge of and utilize the Comprehensive Adult Student Assessment System (CASAS) or other required assessment tools to assess participant progress and outcomes.
• Administer required assessments and maintain accurate documentation of participant attendance, instructional hours, assessment results, progress, and educational outcomes.
• Collaborate with workforce development staff and training partners to ensure ESL instruction supports participants' career pathways and employment goals.

• Conduct participant intake, assessments, and ongoing needs evaluations to identify educational, employment, and supportive service needs.
• Develop individualized service and career plans with participants that identify short- and long-term goals, barriers, action steps, and appropriate referrals.
• Provide individualized case management, coaching, mentoring, and ongoing participant engagement to promote persistence, program completion, and successful transitions.
• Identify barriers to participation and employment and connect participants to appropriate internal and external supportive services, including but not limited to transportation, childcare, housing, food assistance, technology, education, mental health, and other community resources.
• Maintain regular contact with participants through individual meetings, phone calls, text messages, virtual communication, and other approved methods.
• Conduct follow-up and re-engagement efforts with participants who become disengaged or are at risk of dropping out of the program.
• Provide crisis intervention and appropriate referrals when necessary, within the scope of the position and agency policies.
• Maintain confidentiality and handle participant information in accordance with SGA policies, funder requirements, and applicable privacy standards.

• Support participant recruitment, outreach, enrollment, and referral activities as assigned.
• Establish and maintain a structured process for receiving, reviewing, and responding to participant referrals.
• Promptly acknowledge referrals, confirm participant eligibility, initiate participant contact within established program time frames, and document all outreach and enrollment activities.
• Support participant orientation and provide ongoing information regarding program expectations, available services, training opportunities, and employment pathways.
• Maintain consistent communication with referral partners and internal program staff to support timely enrollment and service delivery.

• Support participants in identifying career interests, educational goals, training opportunities, and employment pathways aligned with their individual service plans.
• Prepare participants for industry-recognized credentials,…