Sr Instructional Designer

Description

This position collaborates with the Revenue Enablement leadership team to design, develop and implement first-class development programs and learning experiences that support CDW's strategies and business goals. AI-enabled tools, innovative design methods and ownership of content across its lifecycle are expected elements of the role, with learning outcomes measured against business objectives.

What You Will Do

• Lead program management for learning programs including needs assessment, feedback and prioritization processes, instructional design, development, implementation, stakeholder communications and evaluation of learning solution outcomes.
• Consult, collaborate and communicate with leadership and cross-functional stakeholders to define business requirements and translate needs into organizational improvement solutions.
• Innovate and continuously improve the instructional design process, researching and applying instructional design, digital and AI-enabled best practices and industry trends to support organizational initiatives.
• Participate on project teams and identify areas of opportunity, develop recommendation proposals and implement appropriate solutions to drive business outcomes.
• Develop, manage and execute project management strategies across multiple concurrent initiatives to ensure effective scoping, resource allocation, risk management, commitment from project team members, timeliness and attainment of business requirements.
• Effectively measure and assess participants' skills and client satisfaction related to provided services. Establish strategies for addressing gaps. Advise on methods and approaches to reinforce skills.
• Leads development and enhancement of assessment tools ensuring fair and unbiased evaluation.
• Provide ongoing program feedback and communication updates to stakeholders.
• Lead and apply project management skills consistently throughout assigned deliverables including collaboration with change management and post-implementation review.
• Mentor and coach junior team members, building capability in innovative design methods, AI-enabled workflows and learning technologies.
• Manage and maintain curriculum review, content governance and lifecycle management processes with subject matter experts, including content inventories, review cadences and maintenance planning, to ensure content remains up-to-date, relevant and aligned to business priorities.
• Travel up to 10%.

What We Expect of You

• Bachelor's Degree and 5 years' experience in Learning & Development, Organizational Development / Effectiveness or related areas OR
• 9 years' experience in Learning & Development, Organizational Development / Effectiveness or related enablement areas.
• Demonstrated instructional design and project management experience with a successful track record of increasing learner knowledge, performance and effectiveness.
• Demonstrated ability to build and maintain productive and collaborative relationships cross-functionally.
• Aptitude for new concepts and technologies with the ability to quickly put them into practical use.
• Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
• Excellent verbal and written communication skills with the ability to effectively interact with and present to stakeholders at all levels.
• Strong creative problem-solving and analytical skills.
• Demonstrated time management skills.
• Strong organization skills and attention to detail.
• Proficient in Microsoft Office applications, collaboration platforms and learning design programs.
• Proficient in learning management systems (LMS) and learning experience course creation, authoring and gamified learning platforms and tools. For example, articulate 360, RISE
  360, Adobe Captivate, ELB, Kahoot!
• Expected to apply AI writing, design, image, audio and video creation tools as part of daily design and development practice. For example, Microsoft Copilot, Synthesia, Canva, DALL-E.
• Proficient in video and VR production tools.

Preferred skills, experience, and qualities needed

• Degree focused in Business Administration, Communications, Education, Human Resources, Organizational Development / Effectiveness or Adult Learning, is a plus.
• Knowledge of innovative learning tools and experience driving adoption of new tools across a team, is a plus.
• Knowledge of the technology industry is a plus.
• Strong knowledge of advanced sales skills and strategy is a plus.
• Technical acumen is a plus.
• Knowledge of adult learning principles is a plus.
• History of working with sales and services organizations to increase revenue and profit performance, is a plus.

Pay range: $91,000 - $120,000 depending on experience and skill set

Annual bonus target of 5% subject to terms and conditions of plan

Benefits overview:

Salary ranges may be subject to geographic differentials.

CDW is committed to being an AI-fluent organization