PRIDE Program Coordinator

PRIDE Program Coordinator (Contract)

School of Social Work

University of Illinois Urbana-Champaign

Located in Chicago, IL

Work closely with the PRIDE Program Administrator to support program goals, ensure high-quality service delivery, and maintain the effectiveness and integrity of the PRIDE program. Oversee assigned projects, manage continuous quality improvement activities, and support core program operations. Supervise trainers and support staff, act as a liaison between PRIDE, DCFS, and private child welfare agencies, and, in collaboration with the Senior Statewide Director of Workforce Development, provide program leadership coverage in the Program Administrator's absence.

Manage assigned projects to ensure timely completion, providing regular updates to the program administrator. In collaboration with Training Coordinators, oversee program schedules and trainer assignments. Support the PRIDE program's use of technology and the Learning and Development Center (LDC) for data collection and reporting.

Supervise a team of trainers and support staff, ensure effective workflow and provide coaching, observation, and feedback to trainers. Serve as a liaison with DCFS, private child welfare agencies and other stakeholders, attending and presenting at meetings as needed. Approve trainer billing, tracking and/or approving staff time off and reviewing and approving travel justifications. Ensure the program's accurate completion of registration and attendance reports, manage the PRIDE shared email mailbox, and promptly follow up on inquiries.

In the absence of the Program Administrator, act as the program lead, including providing short-term supervision as needed to Training Coordinators. May co-facilitate training sessions when programmatic staffing needs require it. Facilitate regularly scheduled trainer staff development opportunities and events, reviews training performance, data trends and outcomes, curriculum and trainer facilitation strengths, and areas needing improvement.

Collaborate with other Workforce Development Programs, the Department of Children and Family Services (DCFS), and DCFS vendors to coordinate curriculum updates and other projects. This includes working with trainers and curriculum designers on needed curriculum updates and supporting effective caregiver training. Ensure a varied representation of trainers in curriculum update work groups.

Provide participants, trainers, and licensing workers with general support for navigating PRIDE program trainings within the Learning Management System (LMS) used by DCFS. Collaborate with other Workforce Development program leadership to store, periodically review and update PRIDE caregiver curricula in alignment with Workforce Development processes and procedures. Monitor the LMS registration/attendance report to ensure trainer compliance with attendance tracking and managing data points for reporting training outcomes.

Utilize university systems to monitor and approve trainer billing and manage staff time off hours as assigned.

Perform other duties as assigned, which are within the scope of the responsibilities enumerated above. This may include supporting the PRIDE program leadership team during absence of other PRIDE leadership positions.

* Statewide travel is required.

Statewide travel is required

Bachelor's degree. Three (3) years in education, training and/or work experience in child welfare and/or foster care. Demonstrated supervisory or leadership experience. Project management experience. Training experience.

Master's degree. Proficiency in technology, familiarity with Learning Management Systems, knowledge of Power BI, Excel, and other data management software, tracking, and reporting tools. Three (3) or more years of experience overseeing, managing, or supervising direct foster care operations. Three (3) or more years of experience as an Illinois PRIDE trainer.

• Knowledge of foster care practices in Illinois. Strong organizational and problem-solving skills, with an ability to exercise independent judgment and make effective decisions. Excellent customer service interpersonal skills, effective communication, and the ability to…