Senior Manager, Digital Shelf & Content Operations

Job Type

Full-time

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At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis Heritage Dairy, part of the Lactalis family of companies, is currently hiring a Senior Manager, Digital Shelf & Content Operations based in Chicago, IL.

The Senior Manager, Digital Shelf & Content Operations plays a critical role in ensuring accurate, complete, and retailer-ready product content across the digital shelf. Within the Omnichannel Enablement pillar, this role serves as the technical expert for Product Information Management (PIM) and Global Data Synchronization Network (GDSN), with accountability for ensuring product content is accurate, complete, syndicated on time, and compliant with each retailer's specific ingestion requirements.

The Senior Manager leads the Senior Analyst, Digital Shelf, building the team's syndication capabilities and serving as the escalation point for product content, data, and feed-related issues. This includes overseeing the intake and resolution of content updates and ensuring effective, consistent operating processes.

Working closely with the Director of Omnichannel Enablement, this role partners cross-functionally with Regulatory, Sales, and the broader Omnichannel team to ensure product content is search-ready, retailer-compliant, and positioned to support a strong digital shopping experience.

This role brings together digital commerce, data, technology, and cross-functional leadership to strengthen how Lactalis Heritage Dairy (LHD) products are represented and experienced across the digital retail landscape.

From your EXPERTISE to ours

Key responsibilities for this position include:

Digital Shelf & Content Operations Leadership

• Own end-to-end digital shelf operations across priority retailers: content quality, syndication accuracy, and confirmation that published content is live and correct at the retailer.
• Ensure product content is live, accurate, and GTIN-aligned to support always-on sponsored search and organic findability across priority retailers.
• Prioritize and resolve content, and syndication issues, including oversight of the content update process.
• Operate the content accuracy program (Data Weave): define content accuracy and time-to-live metrics, report them monthly, and confirm items are live and correct at the retailer after each…