Support Services Coordinator

Support Services Coordinator

The Support Services Coordinator within the Program Operations Team of the Children Services Division will assess program monitoring, compliance, and technical assistance to DFSS funded Head Start and State Funded delegate agencies to ensure alignment with federal, state, and local program guidelines; and performs related duties as required.

Essential Duties:

• Conducts regular monitoring assessments of delegate agencies, partners and contractors to evaluate their performance in various program areas (e.g., education, health and nutrition, family engagement and involvement, and program management) on an established schedule
• Conducts site visits to review and assess programs using monitoring tools that reflects the performance standards of the division's programs and funding streams
• Prepares reports documenting site visits, identifying agencies' performance levels, areas of deficiency, and their need for technical assistance and training
• Provides on-site technical assistance, guidance, and support to delegate agencies, partners and contractors to correct and assist staff with developing integrated improvement plans
• Conducts follow-up evaluations to assess progress on improvement plans
• Serves as a resource person to delegate agencies, partners and contractors in the various program areas (e.g., education, health and nutrition, family engagement and involvement, and program management) as part of an integrated program operations team
• Assists with the development and implementation of training workshops for delegate agencies', partners' and contractor staff and parents to ensure they are knowledgeable about program requirements, policies, and procedures
• Maintains computerized records to document work activities (e.g., delegate agency compliance reporting, site and enrollment assessments, training sessions)
• Updates the child and family tracking system as required
• Identifies educational and community resources to render services to children and families
• Works collaboratively as a team member in assessing and enhancing the educational and social service programs provided by delegate agencies
• Assists in other duties related to the overall mission of the division

Address: 1615 W. Chicago Ave, Chicago, IL 60622

Hours:

Monday
- Friday, 9:00 am to 5:00 pm

Minimum Qualifications Graduation from an accredited college or university with a Bachelor's degree in Early Childhood Education, Education, Social Sciences, or a directly related field, plus two (2) years of work experience in education or social service.
* A valid State of Illinois driver's license is required Should the above criteria not be fulfilled, the following options are acceptable:

• Six (6) years of work experience in education or social service OR
• Graduation from an accredited college with an Associate's degree in Early Childhood, Education, Social Sciences or a directly related field, plus four (4) years of work experience in education or social service OR
• Graduation from an accredited college or university with a Master's degree or higher in Early Childhood, Education, Social Sciences or a directly related field, plus one (1) year of work experience in education or social service
  * A valid State of Illinois driver's license is required

Selection Criteria This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview process will be selected. Preference will be given to candidates possessing the following:

• Previous experience monitoring Head Start and ISBE (PFA/PI) programs in the areas of education, disabilities, eligibility, recruitment, selection, enrollment, & attendance (ERSEA), health and safety services, and knowledgeable about the inclusion of children with differing abilities.
• Previous experience writing monitoring reports based on data, data analysis and needed follow-up.
• Previous experience with state, federal and local regulations that govern ECE programs for compliance and performance.
• Proficiency with Microsoft software applications.
• Master's degree in early childhood development, social sciences.