Assistant Director of Student Success

Assistant Director Of Student Success

The Assistant Director of Student Success is an integral component of the signature undergraduate student experience at NLU, actively working towards supporting student transitions, persistence toward graduation, student's satisfaction and sense of belonging and sustainable employment in their major upon completion. The ADSS will work to optimize the student experience while utilizing a holistic system of support and leadership. The ADSS will directly supervise 2-3 Student Success Coaches (SSC) as well as maintain a student caseload of their own.

SSCs are responsible for providing intensive undergraduate student support and serving as a guide for academic, career, and personal success for cohorts of students. The ideal Assistant Director will be influential and passionate about supporting first generation and underrepresented college students. The ADSS will also work closely with the Executive Director of Student Success and Associate Directors of Student Success to oversee strategic initiatives for the Undergraduate College  candidate must have a general belief that all students have the ability to succeed and be personally driven to change the opportunity gap that currently exists in education and presents barriers toward a successful transition to college and persistence towards graduation.

Onboarding and supervision of Coaching staff ensuring key outcomes are met including 1:1 completion, registration and degree evaluations, SAP/SAR appeals, EAB reporting, and other advising and career milestones and protocols. Ensure Coaches are using varied interventions to stay in close communication with their caseload of students – using developmental and intrusive advising practices as well as motivational interviewing. Providing regular guidance, feedback and development for team members driving towards their performance and developmental goals

Oversee planning, execution and budgeting for Coaching initiatives, including:
Summer Coach Meetings, Student Coaching transitions, Student Registration, population-specific retention initiatives, and fall college and university onboarding and welcome back events.

Provide direct academic advising and coaching support to a small caseload of 25-30 students. Coaching should ensure students are meeting their program requirements by registering them for courses, providing major and career exploration guidance, and effectively communicating the degree requirements in accordance with university policies. As well as help build a student's self-advocacy on campus by helping them access wraparound supports available as needed.

Use in-person engagement (sometimes modified to virtual face-to-face engagement) and technology (texting and calls) for interventions to stay in close communication with their caseload of students. As well as maintaining accurate and timely student records in platforms such as Banner, Retain, and Smartsheets, and leveraging available data and reports to guide coaching work.

Build collaborative relationships with departments chairs, faculty, Career Bridge staff, Enrollment, Student Affairs and Thrive and Wellness Center services, International Student Services, Student Finance Office staff, Learning Support, Enrollment, Center for Student Accessibility Resources, and external partners to coordinate strategies that ensure strong wraparound supports partnership and effective referral systems are in place. Assists in coordination and promotion of events, programming and services offered by other University departments.

Works with the Executive Director of Student Success and Student Success Leadership Team to maintain and revise the student support model and wraparound resources to best serve students' needs while being open to changing policies and practices as needed ensuring the team meets all aspects of stated key performance indicators and annual strategic goals.

In collaboration with the Executive Director of Student Success and Associate Directors of Student Success, oversee processes such as One Stop drop-in coverage, Coach caseload assignments, SAP and SAR review and appeals, student escalations, and Y1 and Y2 retention models.

Other duties as assigned to support student transitions and persistence to the second year, student satisfaction and sense of belonging and sustainable employment in their major upon degree completion.

Bachelor's Degree in Education, Counseling, Social Work, or related…