Support Services Coordinator

SUPPORT SERVICES COORDINATOR

DEPARTMENT OF FAMILY AND SUPPORT SERVICES

Children Services Division

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $75,336/Annually

New hires are paid the starting rate. Current employees' pay is determined by their job title and years of service

This position is open to the public and all current City employees covered under the City's collective bargaining agreement with AMERICAN FEDERATION OF STATE, COUNTY, AND MUNICIPAL EMPLOYEES (AFSCME) - BARGAINING UNIT 1, 3, 4 & 5. Only employees in City job titles in this bargaining unit are eligible to bid.

The Support Services Coordinator within the Program Operations Team of the Children Services Division will assess program monitoring, compliance, and technical assistance to DFSS funded Head Start and State Funded delegate agencies to ensure alignment with federal, state, and local program guidelines; and performs related duties as required.

• Conducts regular monitoring assessments of delegate agencies, partners and contractors to evaluate their performance in various program areas (e.g., education, health and nutrition, family engagement and involvement, and program management) on an established schedule
• Conducts site visits to review and assess programs using monitoring tools that reflects the performance standards of the division's programs and funding streams
• Prepares reports documenting site visits, identifying agencies' performance levels, areas of deficiency, and their need for technical assistance and training
• Provides on-site technical assistance, guidance, and support to delegate agencies, partners and contractors to correct and assist staff with developing integrated improvement plans
• Conducts follow-up evaluations to assess progress on improvement plans
• Serves as a resource person to delegate agencies, partners and contractors in the various program areas (e.g., education, health and nutrition, family engagement and involvement, and program management) as part of an integrated program operations team
• Assists with the development and implementation of training workshops for delegate agencies', partners' and contractor staff and parents to ensure they are knowledgeable about program requirements, policies, and procedures
• Maintains computerized records to document work activities (e.g., delegate agency compliance reporting, site and enrollment assessments, training sessions)
• Updates the child and family tracking system as required
• Identifies educational and community resources to render services to children and families
• Works collaboratively as a team member in assessing and enhancing the educational and social service programs provided by delegate agencies
• Assists in other duties related to the overall mission of the division

Address: 1615 W. Chicago Ave, Chicago, IL 60622

Hours:

Monday
- Friday, 9:00 am to 5:00 pm

Minimum Qualifications

• Graduation from an accredited college or university with a Bachelor's degree in Early Childhood Education, Education, Social Sciences, or a directly related field, plus two (2) years of work experience in education or social service.
• A valid State of Illinois' driver's license is required

Should the above criteria not be fulfilled, the following options are acceptable:

• Six (6) years of work experience in education or social service OR
• Graduation from an accredited college with an Associate's degree in Early Childhood, Education, Social Sciences or a directly related field, plus four (4) years of work experience in education or social service OR
• Graduation from an accredited college or university with a Master's degree or higher in Early Childhood, Education, Social Sciences or a directly related field, plus one (1)…