Field Engineer, Chicago

Carestream Health Inc.

$36.01 - $48.01 per hour

• You will support the X-Ray Systems business as a Field Service Engineer based in Chicago. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, radio fluoroscopy equipment, and other hospital equipment.
• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• This position involves possible overnight travel and will be based in a home office.
• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.
• Field Service Engineers need to live within the territory, preferably north of Chicago, near O'Hare.

• Build credibility and trust with customers by conducting pro‑active customer visits.
• Provide appropriate, timely, and regular communications to customers and internal key stakeholders regarding customer and equipment issues.
• Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
• Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times.
• Understand the customer's business and competitive environment.
• Generate revenue growth by offering solutions aligned with the service portfolio.

• Adopt, develop, and implement best practices.
• Actively seek to mentor others.
• Actively participate as a member of the regional work team and work to improve team processes.

• Operate under the required knowledge of State and Federal regulatory requirements.
• Adhere to established training, quality, and safety requirements.
• Manage company assets effectively in accordance with established processes and guidelines including labor time, parts ordering and returns, tools and test equipment calibration, purchase orders, equipment, company vehicles, and business expenditures.
• Perform all administrative duties within established and regulatory time frames, including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventive maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• Independently resolve equipment and customer issues; complete PMs, FCOs, installations, and all related tasks.
• Diagnose and resolve electronic, network, and mechanical problems; utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively.
• Provide remote technical support and diagnostics to external healthcare customers and field partners as needed.

• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• 4+ years of experience in the electronics industry, preferably in a field service environment; experience in diagnostic imaging a plus.
• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• Strong organizational and multi‑tasking skills, self‑discipline, and autonomy to work independently in a high‑pressure environment.
• Adaptability to changing work requirements in a complex, fast‑paced environment.
• Team‑driven mindset and willingness to share knowledge to achieve assigned goals and objectives.
• Exceptional customer service skills.
• E…