Field Service Engineer -Chicago​/South WI

Field Service Engineer – Great Lakes Territory

Sartorius has a field-based role for a Field Service Engineer covering the Great Lakes Territory. The ideal candidate will reside in either Chicago, IL, or Southern Wisconsin. In this role, you will be responsible for delivering the desired customer service experience, driving service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Great Lakes Territory – Chicago, IL, and Southern Wisconsin.

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's field procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

• Associate's degree or High School Degree/GED with Technical certification
• 2+ years proven field service experience including experience with the calibration of balances and moisture analyzers
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications
• Identification with our core values:
  Sustainability, Openness, Enjoyment

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays, community service day; flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit, international collaboration; communities on numerous topics such as 'Coaching', 'Agile Working' and a 'Businesswomen's Network'
• Health & Well Being: Wide selection of health and well-being support: medical plans, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401(k) with generous company match
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or status in any other protected group of class.