Field Service Manager

Lead Service Engineer – Field Service Manager

Location:

Chicago, IL, US

Experience Level: Mid Level

Salary: $110,000 - $140,000 per year

The Lead Service Engineer will oversee and coordinate all service activities across North America while managing a small field service team (USA, Mexico – 3 people). In addition to leading local service operations, this role will actively perform field service, installation, and commissioning activities, ensuring customers receive exceptional support and solutions.

• Installation & Commissioning of New Systems:
  Supervise installation and commissioning of advanced scanning systems through to final acceptance.
• Perform pneumatic, mechanical, and electrical start‑ups for new systems.
• Configure and customize software for each system according to customer specifications.
• Conduct preventive and unscheduled maintenance on laser and scanning systems.
• Troubleshoot electrical, mechanical, pneumatic, and automation issues; perform first‑level diagnosis and collaborate with the global technology center as needed.
• Execute mechanical, electrical, and pneumatic repairs; locally source replacement parts when necessary.
• Verify measurement accuracy and provide detailed performance reports to customers.
• Maintain accurate records of all activities using cloud‑based customer tracking tools.
• Identify opportunities for system upgrades or new system sales.
• Respond promptly to customer service requests and proactively support customers experiencing challenges.
• Schedule and perform maintenance for customers under service contracts.
• Travel within the USA 50–75% of the time.
• Lead, train, and develop the local service team to ensure professional growth and high performance.
• Coordinate service activities, including planning, ticketing, and contract management.
• Ensure workload is balanced across the team and act as the primary local contact for post‑sales service.
• Manage spare parts inventory and service tools for the team.

• Experienced technician or engineer in industrial maintenance, electromechanics, or mechatronics.
• Minimum 10 years of experience as a field service and commissioning engineer, ideally with small team management in heavy industry.
• Strong commitment to workplace safety and operational excellence.
• Excellent technical communication, analytical, and presentation skills.
• Proven problem‑solving and decision‑making abilities.
• Ability to build and maintain collaborative relationships with global, cross‑functional teams.
• Proficient in Microsoft Office (Excel, Word, Outlook, SharePoint); CAD or modeling tools a plus.
• Highly motivated, proactive, and results‑oriented.

• Medical
• Dental
• Vision
• PTO
• 401(k)
• and more