Area Service Manager - Commercial Kitchen Equipment

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The Area Service Manager (ASM) for Commercial Kitchen Equipment (CKE) oversees the hot-side and cold-side (refrigeration) Technicians in remote areas outside the typical ASM service territory. This role requires a technical leader with expertise in commercial kitchen equipment and refrigeration, a track record of high-quality workmanship, strong communication skills, and a commitment to ongoing self-improvement and education. The ASM of CKE is responsible for managing and supporting Technicians remotely, using augmented reality software for audio/video assistance, all while working from an office setting within an assigned regional area.

The ideal candidate will have experience leading and managing commercial kitchen service technicians.

• Excellent health insurance options including a FREE employee only option
• Dental, vision, accident, critical illness, disability and supplemental life insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 6% of your contributions
• 7 paid holidays
• 2 paid personal days
• 10 paid vacation days

USD $/Yr.

USD $/Yr.

• Recruits, hires, develops, and onboards the technician workforce in accordance with company policies (always the top priority)
• Forecasts the company's technician needs and hires accordingly
• Provides virtual technical support to technicians in remote areas using available resources, such as service manuals, videos, and online equipment libraries
• Maintains an adequate number of technicians to meet and exceed area goals
• Ensures technician productivity meets or exceeds the goals set during reviews or the hiring process
• Hires, trains, and disciplines technicians as necessary
• Ensures the market maintains sufficient work levels to support technicians (e.g., quality site surveys, sales, etc.)
• Is involved in all callbacks, communicates with technicians, ensures callbacks are handled appropriately, and provides coaching to the technicians responsible
• Handles escalated service issues related to field/technician concerns
• Develops comprehensive training plans for assigned technicians, identifies training needs, and works with senior leadership to implement the training agenda
• Conducts performance reviews and initiates corrective actions for underperforming technicians
• Evaluates and performs annual technician reviews with VP approval
• Creates and sends weekly activity schedules to VP, RSM, and OPS (reviews with VP every Friday for input and approval)
• Participates in the management "on-call" rotation for after-hours calls
• Serves as a positive role model and image for the technician group
• Protects the company's image, appearance, and reputation
• Consistently sets an example of safety
• Enforces all company policies
• Manages customer relationships for the assigned area
• Reviews and assists in scheduling equipment changeouts, ensuring budgets meet company margin profiles and expectations
• Investigates safety issues and submits reports to the VP, Director of Safety, and HR
• Completes tasks in a safe, accurate, thorough, and alert manner
• Upholds company policies and procedures
• Works professionally with managers, supervisors, coworkers, customers, and the public
• Other related job duties as assigned

• Conducts mandatory weekly service meetings via Teams as scheduled, emphasizing technician performance through scorecards (limit to 1 hour maximum)
• Provides recognition for top performers
• Performs inspections of all service vans via an augmented reality platform application (check cleanliness, oil life, fluid levels, etc.)
• Inspects equipment to ensure all technicians have the proper PPE
• Discusses a safety topic each week
• Assigns a 15-minute training segment for technicians to present at service meetings (e.g., technical skills, iPad usage, or company processes and procedures)
• Introduces and welcomes new technicians
• Reviews new customer requirements and procedures
• Discusses callbacks and results, including any additional repairs needed
• Addresses technician issues from the previous week
• Collects feedback from technicians regarding office scheduling or…