Field Service Technician

Field Service Technician

This position is focused on driving service operations within a defined geographical territory. The ideal candidate will lead a field-based team, ensuring exceptional customer satisfaction through efficient service execution, and alignment with strategic business goals.

Key Responsibilities:

• Oversee the lifecycle of service activities from equipment installation through maintenance and repeat purchases.
• Manage technician scheduling, dispatching, and preventive maintenance planning.
• Align service decisions with internal teams including customer service, sales, and account management.
• Use CRM tools and performance metrics (FTFR, RFR, OTIF, MTTR) to monitor and improve service delivery.
• Align planning and operations with centrally defined budgets, KPIs, and strategic initiatives.
• Provide feedback on hiring, training, and performance reviews.
• Service Efficiency:
  First Time Fix Rate (FTFR), Repeat Failure Rate (RFR), On-Time in Full (OTIF), Mean Time to Repair (MTTR)
• Business Impact:
  Equipment lifecycle support, aftermarket sales, and operational efficiency
• Qualifications & Skills
• Solid understanding of service operations and customer-focused KPIs.
• Basic skills in Microsoft Excel, PowerPoint, and CRM software.
• Ability to interpret and act on financial and operational data.
• Leadership & Communication
• Strong people management and decision-making skills.
• Ability to communicate clearly and resolve conflict.
• Collaborative mindset with a focus on continuous improvement.

Location:

Chicago IL (Supporting IL,IA,ND,SD,)

Starting Pay – 32-36hr Tech level 1 (Lots of OT 1.5)

Lots of room for growth (Pay increases in tech levels)

Company car, Meal PD, travel pay and CC

Pay increases for Level II/III

Industry: Industrial Technology Department:
Service Operations