Field Service Engineer - LINAC Machines

Overview

Job Description — Field Service Engineer II (LINAC) | Direct Hire (W2)

Position:
Field Service Engineer II (FSE II) – Linear Accelerators (LINAC)

Employment Type:

Direct Hire (W2) | Full-time (40 hrs/week)

Boise, ;
Hartford, CT;
Cedar Rapids, IA;
Chicago, IL;
Philadelphia, PA;
Washington, DC (2 openings);
Grand Rapids, MI;
Detroit/Ann Arbor, MI;
Oklahoma City, OK;
Springfield, MA

Compensation: $110,000–$120,000 base salary (Flexible/Negotiable DOE)

Benefits:
Health, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k)

Vehicle:
Company vehicle (Nissan SUV) or mileage option

Relocation:
Available for out-of-area candidates (case-by-case)

Our client has 25+ years of experience as an independent service provider within the radiation therapy and medical equipment industry, focusing on patient-centered and quality-driven solutions.

We’re hiring a Field Service Engineer II to service and support radiation oncology linear accelerators (LINACs) in the field. This is a Level II role designed for engineers who can diagnose, maintain, and repair systems independently on customer sites, with a strong focus on minimizing downtime and delivering high-touch customer support in clinical environments.

Success in this position is measured by reducing mean time to repair—from the initial service call through resolution and customer confirmation.

• Perform on-site service, repair, preventative maintenance, and troubleshooting on assigned LINAC systems (hardware/software as applicable).
• Diagnose electro-mechanical, electronic, and system-level failures and determine the most cost-effective resolution to reduce customer downtime.
• Act as the primary technical point of contact for assigned accounts; build trust with clinical teams and stakeholders.
• Document service activity, troubleshooting steps, and parts usage accurately in internal systems.
• Maintain and manage spare parts inventory for assigned sites (including replenishment of customer kits where applicable).
• Provide remote/phone technical support as needed to support customers and/or other field engineers.
• Maintain current technical knowledge, documentation, and safe work practices.

• 2+ years of hands-on field service experience with Varian True Beam (minimum requirement).
• Ability to work independently in the field and complete diagnostics/repairs without direct supervision.
• Strong background in electronic and electro-mechanical troubleshooting and test equipment use (verification/calibration).
• Working knowledge of PC-based systems; ability to identify and repair routine software and network-related issues.
• Strong communication skills and a customer-focused mindset (clinical/professional environment).
• Ability to lift up to 75 lbs and work on equipment requiring standing, dexterity, and use of small tools/parts.
• Willingness to travel (domestic and occasional international travel may be required).

• Elekta experience is a plus.
• Familiarity with CRM/ERP tools (e.g., Salesforce) and strong comfort with Microsoft Office (Word/Excel/PowerPoint).

• On-call coverage 24/7/365 (rotation/assignment details discussed during interview).
• Engineers typically support 2–3 machines on average (varies by territory and business needs).