Field Service Technician - Communications - Chicago, IL

Field Service Technician – Communications

As a Field Service Technician, you will provide onsite technical service and support for Stryker Communications products within an assigned territory. You’ll work directly with healthcare customers to investigate, troubleshoot, repair, and resolve complex technical issues while delivering a high level of customer service.

This role involves working with a variety of medical technology and equipment, including Video/Audio Integration platforms, Advanced LED Surgical Lights, Medical Equipment Management Systems, Networking systems, and Surgical Tables. Technicians work independently, with guidance from a Team Lead and/or RISM, and use established procedures and critical problem-solving skills to identify and resolve equipment issues.

• Performing field service, troubleshooting, repairs, maintenance, and quality checks on Stryker Communications equipment at customer sites.
• Following written procedures for mechanical, electrical, and electronic systems.
• Managing service calls from initial issue through resolution and maintaining accurate technical and quality documentation.
• Partnering with Operations, R&D, and internal teams to troubleshoot and resolve complex technical challenges.
• Communicating effectively with customers and healthcare professionals, including hospital biomedical and nursing staff.
• Providing onsite training to new employees and, when needed, hospital staff on equipment and technical processes.
• Supporting post-market surveillance activities and appropriately escalating issues that may require FDA notification or MDR reporting.
• Maintaining compliance with company policies, quality systems, and required Compliance Wire training.
• Keeping leaders and team members informed of significant issues, risks, and technical challenges.
• Exercising the independence and authority needed to ensure quality and compliance requirements are met and making decisions that may impact immediate operations and, in some cases, the broader organization.

• Heavy work:
  Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
• Must be able to review printed materials.
• Must have demonstrated fine motor skills.
• Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.)
• Ability to work with large pieces of equipment.

• 2 years of installation or production line experience with Stryker Communications or 2-3 years industry experience with relevant field service experience.
• High School Diploma or GED required
• Effective interpersonal and communication skills.
• Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel
• Ability to prioritize issues.
• Computer literate.
• Functional with Microsoft Office including Excel, and Word
• Ability to learn new systems and technologies quickly
• Basic electronic and mechanical aptitude
• Skilled at cable termination of all standard digital and analog industry connectors.
• Knowledge of video, audio and data communications systems.
• Knowledge of OR etiquette and basic hospital procedure
• Valid driver's license

• USN: $31.92 - $44.88 USD Hourly
• US10: $35.12 - $49.37 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

• Medical and prescription drug insurance
• dental insurance
• vision insurance
• critical illness insurance
• accident insurance
• hospital indemnity insurance
• personalized healthcare support
• wellbeing program
• tobacco cessation program

• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• 401(k) plan
• Employee Stock Purchase Plan (ESPP)
• basic life and AD&D insurance
• short-term disability insurance

Stryker offers innovative products and services in Med Surg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.