Service Technician

Overview

This dynamic position offers the opportunity to work onsite at diverse customer locations, providing technical support, troubleshooting, and maintenance for cutting-edge automation systems. If you are a proactive problem-solver with a strong electromechanical background and enjoy working independently in a customer-facing environment, this is your chance to make a significant impact in the field of robotics and automation.

• Install, repair, and maintain AGV systems at customer sites, ensuring optimal performance.
• Travel extensively (60-75%) across North America and internationally to address technical issues promptly.
• Perform electromechanical tasks including wiring, calibration, hardware assembly, and troubleshooting.
• Configure and update system software, conduct fault diagnostics, and analyze system performance data.
• Maintain detailed service records and report progress using the ticketing system.
• Collaborate with customer technical teams, providing guidance on system operation and maintenance.
• Review technical documentation and schematics to resolve system issues efficiently.
• Contribute to process improvements and participate in special projects aimed at enhancing service quality.
• Adhere to safety and quality standards, actively participating in related programs.

• 2-3 years of experience in mechanical, electrical, or computer science disciplines, with a focus on electromechanical systems.
• Proven experience in service or maintenance engineering, including troubleshooting and customer interaction.
• Willingness to travel extensively (60-75%) within North America; valid driver’s license required.
• Preferred:
  Hands-on wiring experience, associate’s or bachelor’s degree in relevant disciplines, experience with software/hardware integration, soldering certification, and knowledge of Windows/Linux systems.