Biomedical Onsite Technician - Carolinas and Illinois Regions

Overview

Infu System is a leading national health care service provider, facilitating outpatient care for durable medical equipment manufacturers and health care providers by delivering ambulatory pumps and supplies, along with related clinical, biomedical and billing services, to practices and patients nationwide. With a comprehensive suite of services, Infu System improves clinician access to quality medical equipment and promotes patient wellness and safety while reducing the overall cost of infusion care.

Infu System offers Oncology, Pain Management and Wound Care therapies, including Negative Pressure Wound Therapy. The company’s Durable Medical Equipment (DME) Services are composed of direct payer rentals, pump and consumable sales, and biomedical services and repair, including on-site and depot services. Infu System provides the sale, rental, lease and associated supplies, including infusion pumps, nerve blocks for acute pain, nerve block catheters, postoperative pain pumps, central venous catheters, IV pumps, pole-mounted pumps, syringe pumps, enteral pumps, Huber needles, clean room supplies, IV extension tubing, pump tubing, ambulatory pumps, replacement pumps, disposable products, central venous access devices, closed system transfer devices, negative pressure wound therapy vacs, wound vac, and chemotherapy and oncology infusion pumps.

Biomedical services include both on-site and depot preventive maintenance, repair and warranty services, ranging from equipment inspections to extensive repairs, including compression device systems, defibrillators, EKG machines, electrosurgical units, external pacemakers, humidifiers, infusion pumps, LCDs, light sources, modules, patient monitors, printers, pulse oximeters, telemetry transmitters and tourniquets – all completed to factory specifications.

Headquartered in Rochester Hills, Michigan, Infu System delivers local, field-based customer support and operates Centers of Excellence in Michigan, Florida, Kansas, California, Massachusetts, Texas and Ontario, Canada.

SUMMARY:

The Biomedical Onsite Technician I is responsible for performing physical inventory, installing tracking devices and beacons, testing, evaluating, and performing preventative maintenance on medical equipment at the customer’s facility. They will accurately document service actions in a digital work order and demonstrate our ‘customer is 1st’ culture by taking ownership, doing the right thing, and problem solving.

IN THIS ROLE, THE IDEAL CANDIDATE WILL:

• Manage all aspects of daily servicing of medical equipment.
• Be able to travel to customer facilities within a specified and limited regional hub via car and be able to stay in the local area for the duration of any given project.
• On occasion, be able to travel to customer facilities outside of the specified regional hub and remain in the local area for extended periods of time, usually 2-6 weeks at a time.
• When not assigned to work at a customer’s facility, the technician will be expected to report to the nearest depot for work and/or take planned time off.
• Plan daily activities while at the customer site to locate and test devices within agreed upon time frames.
• Manage workflow to ensure the most efficient processing of medical devices.
• Track project completion statistics against contracted inventory to ensure project completes within the project schedule.
• Follow all customer protocols and policies while at the customer’s facility.
• Plan out and install tracking beacons throughout customer facility to ensure full coverage.
• Always be presentable and approach customer employees in a polite and respectful manner.
• Work with customer employees to locate devices efficiently and quickly throughout their facility.
• Providing the most cost effective and timely servicing of medical devices to meet all customer needs.
• Documenting essential details of service actions and observations of pump conditions and operations. This crucial process will allow people to understand the history of a device and provide the customer with more beneficial information.
• Accurately follow established process and procedures to diagnosis, test and recertify devices.
• Complete…