Onsite Support Engineer

Location

Chicago, Illinois

None with possible trips to Finland or Poland for training

The Onsite Support Engineer will be responsible for leading the installation and configuration of CCTV/IP video surveillance hardware and software. This role will support the customer on the customer’s site with the work necessary to configure and tune IP networks for proper video transfer. This role involves hands‑on installation, troubleshooting, and optimization of CCTV and video security systems, ensuring reliable protection and seamless integration with existing infrastructure.

Our customer has an installation of 9,000 video surveillance cameras.

• Verify the design of the systems architecture and the configuration of the system federation (system gateways, stream gateways, foreign devices, etc.)
• Managing the configurations of system maps (map servers, GIS maps, plane maps, map objects, map tiles generation)
• Collaborate with customer’s management and staff to define, plan, and configure system access rights including profiles, user groups and missions.
• Oversee, configure and test integration with third party systems (SCADA, video analytics, video & audio recording systems, etc.)
• Collaborate with product management and R & D Qualifications.

• 5–7 years of hands‑on experience in video surveillance, security systems engineering, or related field.
• Understanding of IP Networks, Cisco CCNA preferred.
• Experience working with servers, workstations, databases, postscript SQL and coding protocols for video over network.
• Strong attention to detail and organizational skills.
• Excellent communication (oral and written) and client interaction abilities.
• Capable of working independently or collaboratively within a team.
• Effective problem‑solving and time‑management skills.

Compensation range is $80,000 to $90,000 Base salary + annual company bonus plan targeted at 1 month base salary. Overtime is paid by for special event coverage. A cell phone stipend is paid each pay period. Teleste offers comprehensive medical, dental, vision, life insurance, vacation and sick time. We also provide a competitive 401(k) plan with employer contributions.

More information:
Mary Cole,

Teleste Public Safety and Mobility provides professional video and information management applications, systems and services for public safety authorities and operators as well as public transport operators and rolling stock manufacturers. Our portfolio meets the highest international standards and requirements for demanding operational environments and large‑scale, integrated implementations. Our mission at Teleste is to make your everyday life easier and safer when you are on public places or using public transport.

Our solutions and technologies secure your safety in cities, such as Paris and Stockholm, and improve situational awareness in public transport systems such as the Helsinki metro. In addition, you can see the results of our work in hundreds of trains, trams, metros, and stations, which are used every day by tens of thousands of passengers in Europe and North America.

Equal Opportunity Employer
Teleste Public Safety and Mobility is committed to a diverse and inclusive workplace. We provide equal employment opportunities to all individuals, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other legally protected characteristic.