Field Technical Service Engineer

## Field Technical Service Engineer USA
· Full-time#### About The Position Scodix is looking for a Field Technical Service Engineer.

The Field Technical Service Engineer provides on-site preventative and corrective maintenance service including installation of assigned Scodix equipment.
** Expectations and Responsibilities:
*** Performs necessary support and preventative maintenance of Scodix equipment.
* Perform site preparation and installations of Scodix products
* Operator training and ongoing support for customers
* Responsible for all related administration pertaining to customer calls, including completion of service reports, expense reports, and weekly time reports.
* Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
* Ensure customer satisfaction through service excellence
* Act as customer liaison and help drive customer issues to resolution.
* Prioritize workload with minimal supervision
* Participate in Site Ownership approach by:
* Driving customer retention and loyalty for the Scodix brand in order to increase our long-term profitability
* Gathering customer information including product and business information
* Proactively identifying areas of customer dissatisfaction with Scodix products and services and solving customer problems promptly
* Identify sales leads and feed information back to Scodix Sales
* Educate customers on the latest corporate initiatives and Scodix products

* Location:

US Chicago
* language requirements
- English#### Requirements
*
* Qualifications:

*** A bachelor’s degree or equivalent experience and 2-4 years related experience in a Field technical support position in a service or end-user support environment.
* Intermediate level knowledge of operating systems software and applications
* Electrical and Mechanical knowledge and experience
* Experience and demonstrated presentation skills
* Prepared to travel extensively- 75%
** Skills and Knowledge:
*** Customer-oriented with an understanding of global customer management
* Working outside normal business hours with customer customer-installed base
* Demonstrated writing/correspondence and customer communication skills
* Acts as an informed team member providing collection of information and analysis
* Must have strong experience with onsite customer support of digital printing or similar industrial products
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