Head of Technical Services

Job Description

Head of Technical Services

Effective Date
12/31/2025

Job Band

B08

Job Purpose

This is a role for someone who craves a global challenge balanced by the desire to be accountable for delivering against the model in the largest zone in Kraft Heinz. The Head of Technical Services will assess and develop a manufacturing strategy that sets an intended direction for the Manufacturing (OT) and Engineering Network to assure investments work in concert to alter the manufacturing cost curve.

This individual will require a unique ideation/problem solving skillset which forces holistic thought about problems rather than problem-solving specific hurdles. This individual will work closely with the Manufacturing Leadership Team to prioritize the cost disadvantaged business segments in need of regaining a low-cost leadership position. It’s through the evaluation and deployment of emerging technologies that these cost disadvantaged segments will be repositioned to sustain cost advantages.

Essential Functions & Responsibilities

• To define a manufacturing strategy as an intended direction which outlines the keys to attaining & retaining low-cost producer status and offers a competitive differentiation.
• Alter the boundaries of the existing manufacturing capabilities to offer efficient/rapid new product development
• To define strategies on Custom Automation & Innovation
• To define strategies and prioritize Obsolescence Capital Planning
• To define strategies Cyber security/ SOC
• To define/direct stepwise cost reduction programs and/or projects across the Manufacturing Network.
• To identify and prioritize opportunities based on the business segment cost needs.
• Guide/lead the execution teams through implementation to assure sustainable business results.
• Liaison between Manufacturing and Business M&A activities.
• Monitor operations metrics and identify opportunities to redefine metrics that better align behaviors with desired Business results
• Support the Manufacturing Leadership Team in prioritizing & resolving current technical Manufacturing issues impacting cost.
• Team members will act as resident experts within their field of expertise and provide guidance to the broader team on the strategic fit within the Manufacturing Network.
• Provide electrical/electronic technology guidance call knowledge and drive necessary changes regarding PLC’s, HMI’s, drives, controls, safety circuits and communications.
• Lifecycle Management - Own and manage the OT Obsolescence CAPEX project portfolio. Identify key projects within the zone that warrant operational technology upgrades to increase operability, efficiency, and security within the manufacturing plants.
• Deep electrical systems automation systems knowledge to steer the Network strategy for transformation projects.
• Develop project design, scope, cost estimates and timelines for electrical automation systems that aid in transformation automation projects.
• Creative electrical and controls mindset anchored in conceptual automation system solutions offering a step change in operational efficiency.
• Provide guidance to the project teams and other stakeholders on project management.

Expected Experience & Required Skills

• Bachelor of Science degree in Engineering or Computer Science
• +15 years of manufacturing experience is required with the ability to articulate & implement new technologies and process designs.
• Possess a deep understanding of Manufacturing KPIs and electrical capital planning, maintenance reliability, electrical controls & automation and cybersecurity,
• 3-5 years in Network Strategy/redesign experience
• Able to lead a team (matrix relationship) of Process Managers & highly technical individuals.
• Able to influence senior leaders within the Manufacturing Leadership Team
• Able to facilitate highly technical statistical approaches to problem solving; gathering and analyzing Network data.
• Able to provide mentoring and coaching to seasoned technical Leaders / professionals

Work Environment & Schedule

This position is considered a Field based environment; role requires frequent travel to customer locations, stores, manufacturing facilities, etc. Additionally, travel will be required up to 60% of the time.

Th…