Technical Service Manager; wide web flexographic and gravure printing

Overview

OPEN JOB:
Technical Service Manager (wide web flexographic and gravure printing)

Location:

Chicago area with frequent travel (up to 70% to customer sites, manufacturing plants, and regional meetings). Relocation to the Chicago area is available.

Salary: $95,000 to $105,000

Full benefits

One of the leading suppliers to the Packaging and Printing industries with product offerings for Flexible Packaging, Paper & Board, Narrow Web and Publication – for both conventional and digital printing.

• The Technical Service Manager leads the technical interface between the firm and key customers in the wide web flexographic and gravure printing segments.
• Specializing in water based and solvent based inks and coatings, the TSM is responsible for overseeing technical support activities, managing customer relationships, and ensuring successful product implementation and performance.
• This leadership role drives technical excellence, supports business growth, and ensures high customer satisfaction through expert service delivery and collaboration with internal and external teams.

• Manage and lead technical support for wide web flexo and gravure customers, ensuring optimal use of the firm’s water and solvent based product lines.
• Oversee on-site troubleshooting, ink optimization, and product performance evaluations.
• Coordinate and lead press trials, product introductions, and technical audits at customer facilities.
• Collaborate with R&D, sales, manufacturing, and regulatory teams to deliver tailored technical solutions that meet customer needs.
• Develop and implement technical service strategies that support customer retention, growth, and innovation.
• Build strong relationships with key customer stakeholders, acting as the primary technical point of contact.
• Provide guidance and mentorship to technical representatives or field service personnel, where applicable.
• Maintain detailed technical documentation, service reports, and communication logs to support proactive issue resolution and continuous improvement.
• Ensure compliance with safety, environmental, and regulatory standards, particularly regarding solvent handling, emissions, and product stewardship.

Education: Bachelor’s degree in Chemistry, Printing Technology, Engineering, or a related technical field is preferred.

• 5+ years in a technical role supporting wide web flexographic and/or gravure printing.
• Proven experience with water based and solvent based inks and coatings used in flexible packaging.
• Demonstrated ability to lead customer facing technical engagements and manage technical projects independently.
• Strong knowledge of pressroom processes, ink/substrate interactions, drying systems, and surface treatments.
• Skilled in color matching, print troubleshooting, and print defect analysis.
• Effective communicator with excellent customer service and cross functional collaboration skills.
• Able to travel frequently (up to 70%) to customer sites, manufacturing plants, and regional meetings.

• Experience with color management systems (e.g., X-Rite).
• Understanding of lamination, coating, and post print converting processes.
• Familiarity with VOC compliance, safety protocols, and system regulations.

If you are interested in pursuing this opportunity, please respond and include:

• MS WORD Resume
• Required compensation
• Contact information
• Availability

Upon receipt, one of our managers will contact you to discuss the position in full detail.

STEPHEN FLEISCHNER
Recruiting Manager
INTERMEDIA GROUP, INC.
EMAIL: sf

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