Biomedical Engineer Regional Clinical Specialist

Job Description

Provide on-site consulting and guidance to physicians and Operating Room (OR) personnel by evaluating options and problem solving during surgery to maximize Brainlab product efficiency and usage.

Manage and maintain install base, including basic third-party integrations.

Analyze and resolve product issues for Brainlab systems at assigned account(s) via Salesforce, through detailed analysis and utilization of critical thinking via technical training and documentation.

Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.

Provide clinical case coverage and support for complex cases and Go Live launches (based on availability).

Manage the process of driving customer utilization, especially via unique workflows and special applications.

Act as escalation point for clinical regional issues.

Direct and assist radiology staff in performing necessary scans prior to surgery.

Educate and train physicians and hospital personnel, including OR staff, radiology, central sterile processing, biomedical and information technologies staff, on the use of Image Guided Surgery (IGS) products and services.

Develop and conduct training programs for hospital staff enabling them to implement in-house training.

Act as primary customer liaison, maintaining contact with customer, assessing satisfaction and usage levels and providing recommendations on this process.

Work with the Application Consultant to increase revenue via the sale of spare parts, upgrades, contract renewal, etc.

Work closely with the Application Consultant, area account manager, and marketing manager on market transparency, upgrade initiatives, demo and evaluations, and research & development projects.

Attend meetings and trade shows to demonstrate and promote IGS products and services.

Keep abreast of developments regarding Brainlab and competitive IGS products and services via ongoing training and individual research and analysis.

Collaborate and strategize with Regional Support Manager to provide regular content for team calls and meetings (e.g. provide clinical knowledge transfer, share best practices, interesting cases or case setups, etc.).

Maintain Salesforce documentation of all working hours.

Attend IGS Continuing Education annually and maintain annual product certification competency.

Travel: 50%+ for first 6 months.

Salary: $65,000–$80,000 per year.

• B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing required.
• 1‑3 years minimum experience in a technical support role preferably for a healthcare company or provider.
• 1‑2 years minimum sales experience with a healthcare company preferred.
• Knowledge of surgical procedures, anatomy and medical terminology preferred.
• Proficient in the use of PC software applications including Microsoft Office.
• Self‑motivated, detail‑oriented and a proven history of ability to make independent decisions.

In return for the experiences listed above we will provide a business casual environment, competitive compensation package including medical, dental, life, LTD, STD, and matching 401k benefits and much more.

Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Brainlab participates in E‑Verify.

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