Chicago - Director, Endpoint and AV Engineering

Position Summary

As part of our Information Technology leadership team, this position is responsible for developing strategic plans and direction for Endpoint and Audio/Visual technology engineering. This role is responsible for managing, optimizing, and automating engineering teams and providing architectural direction for end-point technologies. This role will direct the work of the Endpoint Engineering and Audio/Visual Engineering managers across the US and EU and have direct accountability for budgets, staff development, vendor partnerships and project activities.

• Responsible for outlining and executing the Endpoint and AV Engineering and Support mission, vision, and strategy.
• Direct the engineering and configuration managers of laptops, desktops, audio/visual electronics and associated technologies globally by providing leadership, coaching, and development opportunities to ensure consistent growth and development of direct reports and individual contributors.
• Lead capacity planning for day-to-day and project-based activities to fully align staffing levels to the work requirements.
• Work to implement process improvements and enhancements by prioritizing automation and self-service tools to streamline workflows, reduce manual efforts, and align with configuration best practices in a windows based environment that leverages MS Teams and Cisco collaboration technologies.
• Produce and analyze data and performance metrics to make informed decisions to impact change and provide recommendations for technology configuration and design across the firm.
• Collaborate with technology business leaders in information services and information security to architect the environment, identify opportunities for process improvement, and align technology solutions to business goals.

• Bachelor’s degree required, Master’s degree preferred.
• 10 + years of experience working within an IT Department developing endpoint configurations, patch management schedules, and architectural designs with a keen eye toward reducing friction in the end-user experience required.
• 5 + years of previous management or supervisory experience required.
• Experience leading configuration and architecture of desktop images, integrated audio/visual systems, patch management, end-user provisioning and deployment automation requirement.
• Must live within a commutable distance to the firm office in either Chicago, New York or Washington, DC with the ability to come into the office 4 days per week.

• Applies deep expertise in engineering configuration management of Windows and Mac OS, MS Teams, Intune, JAMF, OKTA, Cisco Control Hub and other common device management, provisioning and deployment applications and leverages that knowledge to lead the team to deliver high-quality results aligned with the strategic priorities of the department and/or firm.
• Manages team performance resources to achieve optimal results. Improves efficiency, identifies and leads process improvement efforts, and designs solutions aligned with departmental and firm goals and objectives.
• Uses excellent judgement and critical thinking skills to anticipate and address challenges affecting the team and/or department. Makes thoughtful and impactful decisions that drive high-impact results for the department and the firm.
• Communicates clearly and effectively both verbally and in writing, tailoring accordingly based on audience. Maintains positive relationships within and across departments, engages in active listening, instills trust, and prioritizes inclusivity, promoting effective team and cross-functional collaboration.
• Sets direction, provides guidance, and promotes teamwork to ensure team and departmental goals are met. Models accountability, fosters inclusion, and resolves performance issues and conflicts accordingly. Provides team members with feedback, coaching, mentoring, and opportunities for skill development and growth.

This description indicates the general level and nature of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties,…