Field Service Engineer

TUTCO, LLC, a leading manufacturer of heat strips and heating elements, used in the HVAC and Appliance industry is seeking a highly motivated and detail-orientated Field Service Engineer to join the team in their greater Chicago area. TUTCO LLC is a Subsidiary of Smiths Group with Headquarters in London, England.

Job Summary

The Field Service Engineer will install, maintain, and repair equipment on-site at customer locations. They serve as a key technical contact between the company and the customer.

• Install, test, and commission equipment at client locations
• Diagnose and repair mechanical, electrical, or technical issues
• Perform preventive maintenance and upgrades
• Provide technical support and training to customers
• Document service visits, repairs, and maintenance activities
• Ensure compliance with safety standards and company policies
• Coordinate with internal teams (engineering, support, logistics)
• Travel to customer sites as needed

Qualifications

• Associate’s or Bachelor’s degree in Engineering, Electronics, or related field (or equivalent experience)
• Experience with troubleshooting technical equipment or systems
• Strong problem-solving and analytical skills
• Ability to read technical manuals, schematics, and diagrams
• Good communication and customer service skills
• Willingness to travel frequently

• Time management
• Technical aptitude
• Adaptability in field environments

• 401k Retirement Plan with company match
• Life, Short-Term Disability
• Paid Vacation
• Paid Holidays

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.