Service Engineer- Chicago, IL

Job Overview

The Service Engineer is responsible for trouble shooting, problem solving, and working with the quality process to minimize the downtime of our construction equipment products (e.g; Quarry and Mining Equipment). This team will provide feedback to our global manufacturing headquarters(located in Japan) of trends and patterns of the construction equipment that may be related to the North American market applications or product quality (Ex: defect in material/workmanship).

The Service Engineer will work with the Quality team and investigate the root cause of certain failure sand work through the countermeasures process to ensure product quality. This position is responsible fordetermining the differences between a defect in material/workmanship or if thefailure was an end user (customer/operator) error. The Service Engineer will also be responsible fortroubleshooting a failure. Will use their analytical and problem-solving skills to review failure trendsand determine the root cause.

• Technical Service Requests (TSR) - Review and respond to incoming technical service issuesto assist distribution with issues.
• Technical Service Information (TSI) - Review and process inbound TSI information and send to the respective mfg. plant for further review.
• Other special projects as required

• Must have at least 3-5 years of "hands on" field Service or shop Service experience
• Education (Trade school) or an Associates degree in Applied Science in heavy equipment/agriculture service (Komatsu ACT or other manufacturer equivalent).
• Ability to multi-task, manage multiple deadlines and projects.
• Ability to be flexible and adaptable to thrive in a fast-paced environment with the ability tohandle pressure.
• Strong motivation self starts and the ability to work as an individual and in a team environment to make contributions that Komatsu results.
• Must have strong proficiency in Microsoft Office specifically with Pivot Tables and otherreporting tools a plus, graphs and creating presentations.
• Must demonstrate strong analytical and problem-solving skills.
• Must be able to travel up to 25-30% which may include International travel without anyrestrictions.

The travel required for this position is done by both plane and rental car. This position may be required to walk around stock yards on gravel or uneven pavement, required to climb and pullthemselves up on mining and construction equipment, which can be both quite large and tall, inorder to troubleshoot problems. Due to the nature of the position, the individual will have exposure to adverse weather conditions (hot, cold, humidity, etc.)

due to the customer and distributor worksites (Example high altitude, stock yards, etc.). Must be able to lift a minimum of 30-40 lbs.

At Komatsu, your base pay is one part of your total compensation package. This role pays $90,300 - $112,900. The actual offer will consider a wide range of factors, including experience and location.

• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Komatsu is an Equal Opportunity Workplace and an Affir Mitiv Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.