Field Service Engineer - Rotary UPS

Job Summary

At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world‑class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets.

• Lead and perform on‑site startup, commissioning, and preventative maintenance of RUPS systems, including generator integration, flywheel validation, and facility electrical infrastructure.
• Perform functional testing, load bank testing, system synchronization, and complete system validation to ensure all components meet performance specifications.
• Troubleshoot and resolve complex electrical and mechanical issues related to generators, flywheels, switch gear, control systems, fuel systems, and coupling assemblies.
• Follow a scientific step‑by‑step process to troubleshoot equipment issues, capture data and troubleshooting steps concisely to facilitate effective communication to internal and external parties.
• Work directly with 3rd‑party equipment vendors and customers to help resolve re‑occurring issues with vendor equipment within IEM’s integrated RUPS systems.
• Interface with clients, contractors and internal IEM teams during commissioning and acceptance testing.
• Ensure all startup and commissioning documentation, test reports, onsite daily reports and required customer records are completed, submitted accurately and on time.
• Provide technical support and guidance during new installations and system upgrades.
• Train Field Service junior technicians on proper startup, commissioning procedures, troubleshooting protocols, preventative maintenance and how to operate the equipment safely.
• Maintain compliance with all industry and company safety standards, company procedures and client specific safety protocols.
• Communicate with Product Engineering and Design Teams regarding important product bulletins that would affect service, software upgrades, product upgrades or maintenance factors.
• Travel to customer sites to lead commissioning activities with junior techs/engineers or complete commissioning independently.
• As required, travel to the manufacturing or field service offices of IEM to participate in or lead training exercises, and to participate in factory witness/shop testing.
• Assist with project start‑up and resolve punch list items found at the jobsite.
• Provide detailed field trip reports that list the issues found onsite to the IEM manufacturing facilities regarding whether quality control standards are upheld to project design criteria and product specifications.
• Work with the Field Service Leads in scheduling additional field resources and/or teams to cover service needs.
• Proven ability to manage complex power distribution projects, with great technical aptitude and strong communication skills.
• Perform other duties as required by supervisor.

• Lead and support field integration of new RUPS and generator technologies with existing infrastructure, ensuring system compatibility and optimal performance.

• Analyze system performance and implement improvements to enhance efficiency, reliability and scalability of existing power systems on customer sites.

• Proficiency in Power/automation programming languages and ladder logic (IEC, Python, Java, SQL, HTML)
• Strong hands‑on experience with rotating equipment, diesel generator systems, and mechanical diagnostics.
• Experience with electrical troubleshooting, including relay testing, load bank setup, and flywheel system commissioning.
• Experience with load bank testing, grounding systems and protective relay testing.
• Ability to read and interpret electrical drawings, schematics, and one‑line diagrams.
• Proficiency with diagnostic and testing tools – (oscilloscopes, megohmmeters, etc.)
• Experience and proficiency with industrial power system controls and monitoring technologies.
• Communication protocols – (Modbus/TCP, OPC, DNP3, ARP, IoT, DHCP, HTTP and IP)
• Famil…