Field Robotics Technician - Bolingbrook (Chicago, IL

Field Robotics Technician
- Bolingbrook (Chicago, IL)

About us

At Gideon, we’re transforming the world of logistics with Trey, our autonomous forklift
-already deployed in real operations and backed by a strategic partnership with Toyota. You’ll be at the center of real-world deployment, helping customers go live with advanced robotics in high-impact environments.

As a Deployment Technician, you are the person who brings our autonomous robots live on a customer site. You receive and inspect the hardware, set up the network, run the calibrations, build the site configuration, execute missions, verify the safety system, and hand the finished system over to the customer’s operators.

You work alongside a Deployment Engineer, who sets each site up and owns the calls that require engineering judgment. You are assigned to one site at a time and see it through from delivery to go-live.

Two capabilities define success in this role - diagnostic ability with hardware and technical communication. Your Deployment Engineer is often diagnosing remotely from your description alone, and the customer’s team looks to you to explain what is happening on their floor. Precise, specific reporting is what turns an observation into a solved problem.

When something does not match the documentation, you stop and escape rather than improvise
-recognizing that boundary is a skill in itself, and one we value highly.

This is also the entry point into our deployment engineering track. Technicians who build strong diagnostic and communication skills here become our strongest internal candidates for Deployment Engineer, and we would rather grow that expertise than go looking for it.

The travel is substantial
-80 to 100% during active deployments. We say so plainly up front, because it is the single factor that most determines whether this role fits your life.

• Unload and receive robots onsite, and perform the hardware walk around and damage inspection.
• Initial network setup
  -connect andverify to documented values.
• Fleet Manager and robot connection setup
  -connect, verify, and record.
• Onsite calibrations and verifications, with full measurement andevidencerecords.
• Project and site setup
  -build the site to the design provided by Applications Engineering: docks, positions, lanes, and zones, then confirm them.
• Charging setup and verification to documented thresholds.
• Mission setup and execution
  -configure to the site plan, run,observe, record.
• Punchlistfollow-up, stabilization, and go-live support.

Safety

• Execute the On-Site Safety Risk Assessment using the approved template and scoring method, documenting site-specific hazards andrequiredrisk-reduction measures.
• Run thesafety-system verification procedure and capture the evidence.
• Stop work and escape on any failed safety test. A failed safety test blocks deployment — there is never a workaround.

Testing and verification

• Functional and safety testing to the approved procedure, withevidencecapture.
• Optimization testing
  -run the robots, watch how they perform, and report anything sub-optimal to your Deployment Engineer.

Issues and communication

• Recognize problems, capture the evidence, and report them precisely to your Deployment Engineer
  -what you saw, where, under what conditions, and what you had already tried.
• Change one thing at a time and record what you changed, so the evidence stays useful to whoever picks it up next.
• Keep customer staff informed inlanguagethey can act on, including when the answer is that it is not fixed yet.
• High level operator training.

Handoff and documentation

• Own theoperatorhandoff and site closeout, including on-site training for the customer’s…