Guest Services Supervisor

Join to apply for the Guest Services Supervisor role at SOPHY® Hyde Park

Base pay range: $18.00/hr - $18.00/hr

Pay starting at $18 per hour.

We’re more than just a team — we’re a community dedicated to making a difference every day. At Olympia Hospitality and The Sophy Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team.

Apply today and build a career that inspires you!

• Health coverage – up to 80% toward individual health plans and affordable dental & vision insurance; FSA & HSA options.
• 401K plan with discretionary yearly match.
• Paid group term life insurance, 50% shared cost short‑term disability, optional additional life insurance.
• Robust PTO plan and 7 paid holidays; earned wage access program.
• Employee Assistance Program and recovery‑friendly workplace support.
• Hotel travel discounts; additional perks may be available based on property location.

• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain a friendly and warm demeanor; ensure staff are attentive, helpful, and courteous.
• Log and deliver all messages, packages, and mail promptly.
• Stay knowledgeable of current rates, packages, and promotions.
• Assist with emergency procedures as required.
• Oversee check‑in and check‑out of guests efficiently and courteously.
• Perform all duties of a Guest Services Agent and run room status reports.
• Maintain key control to support hotel security.
• Answer guest inquiries promptly and professionally.
• Assist in training and cross‑training of new hires and existing staff; attend meetings/training as required.

• Leadership, problem‑solving, and basic computer skills.
• Ability to share knowledge, teach others, and perform tasks with high‑level customer service.
• Effective communication with guests and team members; follow instructions, learn quickly, pay attention to detail, and maintain composure under pressure.

• Minimum of 2 years prior customer service experience (preferred).
• General knowledge of bookkeeping and audit procedures helpful.
• High school diploma or equivalent (or combination of education and work experience).

• Extended periods of walking, standing; occasional lifting up to 50 pounds (e.g., paper, luggage).
• Reasonable accommodations may be made for eligible individuals to perform essential functions.

Referrals increase your chances of interviewing at SOPHY® Hyde Park by 2x.

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status, or any other factor protected by applicable law.