Client Logistics Coordinator

Client Logistics Coordinator Reports To Client Logistics Manager Location Chicago IL Environment Hybrid 3 days onsite; 2 remote Status Exempt;
Salaried Who We Are Recognized by Gartner in their Modern 4PL Market Guide Redwood Logistics is at the forefront of industry innovation Our cutting edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico Leveraging a comprehensive range of services data centric network solutions and a seamlessly integrated platform we have established our prominence as a key player in the mid market segment within the freight tech industry Whether youre just starting your career or are an established professional looking for your next opportunity Redwood inspires innovation across teams to provide transformative solutions for our customers Purpose of Your Work AsClient Logistics Coordinatorworking within

Managed Servicesone of our entitiesyou will be responsible for providing excellent customer service while overseeing daily operational functions for Redwoods customers You will begin by learning about the transportation industry and the primary planning and coordinating functions for Less than Truckload LTL Truckload and Intermodal Your responsibilities to our customers will include load building load planning scheduling appointments receiving and responding to customer requests both email and phone and helping your fellow teammates with similar duties In addition to learning about the transportation industry youll also begin learning about our systems and processes that support our customers and our internal profitability The ideal candidate likes to continuously learn new things be challenged at work and works well in a dynamic and fast paced environment while maintaining the ability to multi task and prioritize responsibilities How You Make a Difference Everyday Learn and understand the transportation & logistics industry along with the factors that impact the market our carriers and our customers

Learn and understand our transportation management systems and processes that support our customers

Provide exceptional customer service to Redwoods customers in every interaction

Oversee day to day operations for key customer accounts including data entry load planning shipment tracking and issue management

Manage existing carrier and customer relationships for respective customers working in collaboration with Account Management and Freight Audit & Pay teams

Investigate provide solutions and resolve customer problems such as order delays missed pickups missed deliveries and damaged freight

Proactively communicate relevant updates to customers andor internal teams as needed

Answer all phone calls in a timely manner

Learn and understand system tricks and shortcuts to minimize administrative work Youve Got This High School diploma required

Minimum 1 year with customer service experience

BABS degree preferred

Proven track record of successful problem solving and critical thinking

Basic understanding of creating and maintaining reporting including using Microsoft Office products Outlook Excel Word and Power Point Excellent attention to detail and ability to multi task and prioritize

Demonstrated effectiveness in both written and verbal communication skills

Strong customer service background and ability to quickly build rapport with customers

Demonstrates timely and efficient follow through on deliverables

Enjoy working in a team environment

Ability to think critically and solve problems

Ability to remain calm under pressure and handle a fast paced environment

Effective written and verbal communication skills

Simultaneous management of multiple tasks

Ability to manage time effectively

Thrive in a team environment collaborating and helping others

What We Offer Access to experts and resources for your Learning & Development journey

Opportunity for internal mobility

Employee referral bonus program

Employee Resource Groups ERGsAnnual fundraising and volunteer events to give back to communities

Paid time off floating holidays time off to volunteer and rollover

Paid parental leave

Medical dental vision and 401k plans with match

Flexible spending account mass transit and dependent care plans available

Health savings account with a annual company contribution for plan participants

Short term and long term disability; life insurance policies subsidized by company

Additional benefits including pet insurance accident care access to legal advice and more

Work Schedule This position is full time Monday through Friday from 800 AM to 500 PM with an hour break but flexibility is available based on coverage We are offering a hybrid work schedule Tuesday through Thursday in the office and a Monday and Friday option to work remotely Compensation Range  This position is eligible to earn quarterly incentives based on individual and company performance The estimated pay range reflects an anticipated range for this position The actual base salary offered will…