Patron Services Assistant | Grant Park Music Festival

Chicago Artists Coalition helps people connect with opportunities including calls for artists, jobs, and available studio space

The Grant Park Music Festival (the Festival) in Chicago, Illinois seeks a full-time Patron Services Assistant for the 2026 Festival season (March – August 2026). The Patron Services Assistant is an integral part of the Festival’s team, dedicated to delivering excellent customer service to our community of loyal and enthusiastic music lovers. We seek an energetic, detail-oriented, problem solver who is eager to connect with people from all walks of life.

If you are interested in gaining valuable experience in arts administration and making a big impact by helping the Festival grow relationships with our audiences, we’d love to hear from you. Previous seasonal Patron Services Assistants have gone on to work for some of Chicago’s premiere arts and cultural institutions, including Goodman Theater, the Chicago Youth Symphony Orchestra, the Steppenwolf Theater, the Museum of Science and Industry, and more.

Previous box office experience is required for this role. Tessitura (our ticketing/CRM system) experience is a major plus.

• Expertly staff the Patron Service Center (box office) for each Festival concert and help to create a welcoming atmosphere in a fast-paced environment.
• Process patron orders, exchanges, and other requests quickly and accurately – in person, over the phone, and via email.
• Help draft weekly email communications to patrons about upcoming concerts and events.
• Maintain database hygiene standards when updating patron records.
• Perform routine clerical duties in an organized fashion: prepare mailings, answer the telephone, and draft correspondence.
• Assist with developing initiatives that build meaningful relationships between the Festival and its audiences.
• Assist with marketing projects/tasks as needed, including emails, brochure distribution, and social media monitoring.

• Minimum of one year of box office experience in an arts/cultural organization is required; non-profit performing arts organization experience is a plus.
• Experience using Tessitura to process ticket orders and/or contributions is a major plus.
• Demonstrated ability to provide excellent customer service.
• Culturally competent with the ability to communicate in a welcoming and effective manner with people of all backgrounds.
• The demonstrated ability to handle unexpected situations with grace and diplomacy.
• Proficiency in Microsoft Office applications (especially Word, Excel and Outlook) and basic computer tasks.
• Ability to work outdoors during evening performances at the Jay Pritzker Pavilion and possibly in the heat or inclement weather.
• Don’t fit all of the qualifications listed above, but feel passionate about the position? Please apply anyway! We are eager to work with enthusiastic and proactive people. You never know, you may just be the right fit for the role.

• $19.00 - $21.00/hour, commensurate with experience.
• This position is full-time (40 hours/week) and non-exempt; some overtime hours may be required during the summer season.
• Normal office hours are 9am - 5pm, Monday - Friday.
• During the ten-week Festival season (June 10, 2026 – August 15, 2026), nights (generally Wednesdays, Fridays, and Saturdays) and weekend afternoons (Saturdays) are required; two days off are scheduled each week.
• Position
  
  Start Date:
  
  Mid-March 2026, specific date to be determined by mutual agreement.

For more than 92 years, the Grant Park Music Festival has been Chicago's summer musical sensation, demonstrating that classical music performed by a world-class orchestra and chorus can have a transformative impact on the city. Showcased in the city's most spectacular setting, the Festival continues to be the summer gathering place for all of Chicago. The Jay Pritzker Pavilion in Millennium Park is the official home of the Grant Park Music Festival, with free seats available for every concert.

The Festival strives to create a workplace that reflects the diversity of our city and the audiences we…