Client Service Representative

Location: Chicago, IL

Worksite Arrangement: Hybrid, 3 days/week in-office

Schedule: 8am-5pm CT, M-F

Salary: $45,000 annually + quarterly merit bonus

Start date: ASAP

Overview:

Avenica partners with a solution-driven insurance brokerage in Chicago and is evaluating talent for a Client Service Representative for their transportation team. This person will be responsible for providing service to clients through effective communication as well as collaboration with internal teams. Great opportunities for long-term growth in the company.

How You'll Drive Impact:

• Maintain timely communication and relationships with insurance agents and carriers on policy inquiries or service requests
• Assist with the preparation and submission of tax filings
• Handle processing of policy updates, including endorsements and cancellations
• Review and verify accuracy of policies to maintain compliance and quality standards
• Support the sales team by logging and organizing new business. This position is not a sales position, but supports the sales team by helping with new account documentation, processing, etc.

Qualifications:

• 2+ years of client-facing experience in a fast-paced office environment
• High School Diploma or equivalent required
• Interest in and comfortability building and maintaining strong client relationships
• Strong customer service and communication skills
• Strong organization skills and attention to detail
• Strong technical skills
• Will be required to obtain insurance license within 6 months of hire, cost and training supported by the company.
• No sales required in this position

Benefits:

• Comprehensive benefits package including healthcare, dental, PTO, holiday time off, and more

Upon completing the application, you will be prompted to complete our HAALO inventory. HAALO is simply a way for us to understand your preferences, behaviors, and work styles. HAALO is a required step to complete this application.

By submitting an application to Avenica, you are agreeing to be contacted via SMS text messages and email.

Equal Employment Opportunity Statement

Avenica is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all individuals are respected and valued. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

We believe that diversity of backgrounds, perspectives, and experiences strengthens our team and drives innovation. We welcome applicants from all walks of life and encourage individuals from underrepresented groups to apply.