EVS Supervisor | Guest Experience Leader

Responsibilities

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun‑filled, entertaining atmosphere
• Enthusiastically promote Bally's customer‑centric culture of offering superior guest service and actively building long‑lasting guest relations
• Assist with developing, implementing, and enforcing policies and procedures in accordance with regulatory requirements, safety protocols, internal controls, Company policies and procedures, and organizational goals
• Select, train, and develop team members through education, training, coaching, and corrective action
• Monitor labor resources to ensure maximum effectiveness in guest services
• Produce and maintain a clean and safe environment
• Make suggestions for improvements in operations with emphasis on increasing guest satisfaction, generating revenue, and minimizing costs
• Investigate and resolve guest and team member complaints related to the EVS matters
• Conduct and document inspections of public areas of the property to ensure all is cleaned and well maintained
• Ensure storage closets are properly stocked with supplies, and all equipment is properly maintained
• Issues and collects master keys
• Perform other duties as assigned

• Target salary range: $28.85/hr

• $7 Daily Employee Parking

• Frequently required to stand, walk, and sit for prolonged periods of time
• Occasionally required to work at heights above 10 feet high
• Frequently required to lift items up to 30 pounds
• Occasionally required to push or move items up to 100 lbs
• Frequently required to reach overhead
• Occasionally required to work in confined, small areas for long periods of time
• You may be exposed to bright lights, loud noise, and stressful situations in this position.

• Must be able to work flexible shifts, including weeknights, weekends, and holiday (required)
• Must have excellent problem‑solving skills and must be able to work with shifting priorities (required)
• Must have excellent communication, organization, and interpersonal skills (required)
• Must be proficient in the entire Microsoft Suite (required)
• High school or equivalent is required;
  Bachelor's Degree is preferred (required)
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board (required)
• Must be 21 years of age or older (required)

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.