Administrator, Delivery Services Customer Services

Job Description

Delivery Services Customer Service Rep – Primary objective is to resolve customer requests, questions and complaints, requiring analysis of situations to determine the best use of resources. Maintains statistics for departmental reporting. Communicates continuously via phone and email to customers, vendors, co‑workers, and carriers.

• Compliance with applicable Corporate and Divisional policies and procedures.
• Manages resolution of customer inquiries or complaints, including research with mail, packages, lost or miss‑delivered shipments.
• Perform day‑to‑day administrative tasks such as processing letters/packages, internal pick‑up requests, rush deliveries, and Staples download.
• Document data and retain information files by entering, recording, storing, or maintaining in written or electronic form.
• Investigate documents and record errors found while resolving customer issues.
• Provide backup for package receiving, mail center, specialists or other areas as needed.
• Complete required training to support area functions as necessary.
• Support and provide input for department systems and/or scanning equipment.
• Participate in cross‑functional teams to coordinate operational enhancements.
• Provide input toward departmental goals and long‑range planning.

• High School Graduate or GED with ability to read, understand and enter information into training records and IT systems written in English.
• 1–3 years Delivery Services or related experience.
• Capable of lifting up to 70 lbs, walking, standing, stooping, and climbing ladders while handling heavy packages.
• Must have a valid driver’s license when operating company vehicles on public roadways.
• Excellent communication and problem‑solving abilities; adaptable to change and able to perform independently.

Compensation range: base pay range description will vary by location and may be modified in the future.

• Comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance, and 401(k) to eligible employees.
• Eligible to participate in short‑term incentive programs.

Abb Vie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer, Veterans, Disabled.

US & Puerto Rico only – to learn more, visit

US & Puerto Rico applicants seeking a reasonable accommodation,  to learn more: