Merchandise Supervisor; Huntington Bank Pavilion

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. It is the largest provider of live entertainment globally, promoting more than 50,000 events annually for nearly 7,000 artists in more than 40 countries.

The Merchandise Supervisor at Huntington Bank Pavilion oversees a team of merchandise specialists, ensuring inventory management, guest service, and compliance with Live Nation policies during concerts.

• Serve as liaison among Artist/Tour Representative(s), Venue Management, and Merchandise Specialists.
• Oversee a team of Merchandise Specialists to ensure an exceptional purchasing experience for guests.
• Act as brand ambassador for Live Nation, its sponsors, and the venue.

• Develop Merchandise Specialist schedule based on event projections.
• Oversee inventory count‑in and count‑out procedures.
• Train, mentor, and motivate the Merchandise Specialists team to support sales operations.
• Maintain clean, presentable merchandise stands and displays.
• Perform physical duties such as moving equipment or transferring merchandise.
• Complete required reports (pre‑show, post‑show, payroll) in a timely manner.
• Communicate with Venue Management and Merchandise Management team.
• Ensure team compliance with Live Nation policies, procedures, and health and safety regulations.

• Refined communication and interpersonal skills.
• Detail‑oriented, highly organized, and guest‑centric.
• Team‑driven with advanced leadership abilities for training and mentoring.
• Basic business proficiency, including forecasting and timely reporting.

• Experience in event merchandising is desirable.
• Experience leveraging customer service or hospitality roles is also valuable.
• Prior experience is secondary to attitude and interpersonal skills.

• Available for the entire concert day, with shifts up to 15 hours (with breaks).
• Able to stand for long periods of time.
• Able to lift up to a 50‑pound box.
• Capable of working outdoors in potentially extreme temperatures.
• Proficient with touch‑screen based systems.
• Legally eligible to work in the state.

$18.00 USD – $22.50 USD hourly. Pay is based on a number of factors including market location, qualifications, skills, and experience.

Live Nation Entertainment is an equal opportunity employer and encourages applications from people irrespective of gender, race, sexual orientation, religion, age, disability, or other protected classes. Live Nation provides reasonable accommodations for qualified individuals with disabilities and for religious accommodations on a case‑by‑case basis.

Declaration that the job description outlines general duties and is not exhaustive. Recruitment policies prioritize merit and timely placement of qualified individuals, using a variety of channels including referrals, advertising, and talent pools.