Delivery Associate

Why Join Us

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well‑designed spaces enrich one’s life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The On‑Time Delivery team is responsible for providing a seamless and unparalleled client experience during the production and order delivery processes. This position works across Showrooms, Production and Freight to elevate the client experience by proactively addressing production concerns and ensuring orders are delivered on time.

• Manage the production process with a client‑first approach, including change, hold, and cancellation order management, date management, and handling production questions or issues.
• Backorder management for in‑stock product.
• Proactively communicate with the Showroom during the production process to ensure client expectations are met.
• Manage all orders with a client Requested Delivery Date (RDD), evaluate the RDD up‑front, work with Production/Freight to determine feasibility, and communicate reasons when an RDD cannot be met.
• Schedule orders with approved RDDs to meet client expectations and track status to completion, updating the client if any changes such as ECD change or freight impact the RDD.
• Manage all priority orders (MTO orders that are late, orders with multiple ECD changes, top clients, large projects, etc.) by proactively monitoring ECDs and determining the best course of action when an ECD changes.
• Communicate with showroom, including detailed reasoning for changes, relevant impacts, and potential solutions for priority orders.

• 3‑5 years of experience in a customer service or sales support position.
• Familiarity with small, domestic manufacturing a plus; experience in MTO luxury goods a plus.
• Bachelor’s degree required.
• Strong client‑first focus and communication skills.
• Strong technical skills – Microsoft Office required.

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $55,717.50 - $73,370.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs.

This organization offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

Miller Knoll participates in E‑Verify Employment Eligibility Verification. Miller Knoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities.