Dispatcher, Operations; Part-Time

Job Title:

Dispatcher, Operations (Part-Time)
Department:
Security Operations
Organization:
Chicago Cubs

Reports To:

Supervisor, Joint Operations Center
FLSA Status:
Nonexempt
Compensation:
New hire pay rate $19.00 per hour USD

The dispatcher plays a vital role in operations and delivering best-in-class service to associates, tenants, contractors, vendors, and guests of the Wrigley Field Campus. This role will serve as the internal contact to report any issues or needs for both event and non-event days.

Primary Responsibilities (Event Days and Non-Event Days):

• Act as first point of contact for Cubs associates, tenants, contractors, vendors, and guests to report issues or needs and route information to appropriate function for response execution.
• Intake all emergency and non-emergency reports via phone, radio, email, and other software platforms and certify intake includes all relevant information to ensure response and resources deployed are accurate and exhaustive.
• Monitor inbound information platforms and scan external resources for information pertinent to event activity.
• Route information to appropriate function for response execution.
• Identify deficiencies and opportunities and recommend improvements to relevant systems, process flows, and communication channels.

Large-scale Event Day Responsibilities:

• Coordinate frontline, supervisory, management, and third-party resource response to campus activity by processing, prioritizing, and communicating relevant needs and information through both adhering to defined protocols and using discretionary judgement.
• Discern incoming information and be able to correctly follow protocols, handle issues, assign to appropriate functions as necessary, and elevate as needed.
• Independently and reliably operate the weather and incident management systems to ensure task lists, maintenance requests, and incidents are recorded, assigned to proper function, completed, followed up on, escalated, and properly documented.
• Understand all policies, procedures, mitigation tactics, and systems to facilitate response efforts.
• Understand ballpark layout and staff posts to effectively communicate and deploy in an efficient and effective manner.
• Ensure detailed reporting by emphasizing accurate, consistent, and complete information.
• Read, interpret and respond to all messages from inbound guest text messaging platform promptly and professionally.
• Build and maintain positive relationships with co-workers, employees, vendors, and guests using principles of exceptional customer service.

• Working knowledge of radio systems, incident management software, and video systems.
• Demonstrated ability to proactively problem solve and be solutions-based.
• Must be able to work nontraditional hours to include evenings, weekends and holidays as needed around events.
• Active listener with professional communication skills.
• Act independently and proactively without direct supervision.
• Ability to work under pressure, exuding a mature demeanor while multi-tasking in a fast‑paced environment with accuracy and consistency.
• Ability to thrive in a team setting.
• Experience with facility management software platforms.

• Minimum 3 years of experience working in a Dispatch center within the last ten years or three years experience working within Chicago Cubs Operations.
• Previous experience with an incident management software.
• Experience with large-scale video camera systems.

• Option to purchase a discounted meal on game days.
• Complimentary off‑site parking & shuttle transportation to/from Wrigley Field on night & weekend game days.
• Exclusive special events for associates.
• Professional development & engagement opportunities.
• Rewards & recognition programs.
• Access to best‑in‑class facilities including an associate locker room & break room.
• Uniform(s) provided at no cost.

We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.

The Chicago Cubs and its affiliates embrace diversity and are committed to building a team that represents all communities. All applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, or other legally protected characteristics.