Chicago Event Supervisor

Job Description

As we continue to grow in Chicago, we are looking for a passionate and knowledgeable leader to step into this role. If you are a highly organized, hardworking, and creative individual, this could be a great opportunity for you. In this role, you will play an integral part in orchestrating our captivating puppy‑centric events across the city while supporting, motivating, and leading the local team.

This is a part‑time, onsite role located in Chicago.

The hourly rate for this role is $20.00 USD per hour.

• Oversee on‑site and off‑site execution of Puppy Sphere events to ensure a seamless, high‑quality, and positive team and guest experience.
• Monitor event flow and environment to proactively identify and resolve issues related to the event, animals, staff, and guest experience.
• Act as the floor supervisor and work alongside the event team.
• Be a resource and provide support during the entire event flow including event set up, class check‑in, event speeches, yoga session, social period, post‑event reset, and event break down.
• Ensure the completion of daily, weekly, and monthly tasks, following opening and closing checklists to help maintain high standards of cleanliness and organization.
• Conduct short on‑shift meetings with the event team to review updates from the Operations Manager, discussing company updates, roll‑outs, launches, and ensure alignment with event objectives.
• Oversee and support guest check‑in procedures including ticket scanning, , class age limit verification, and ensuring completion of signed waivers.
• Facilitate and assist with the safety of puppies, team, and guests during the entirety of events.
• Ensure all team members on‑shift follow safe handling practices and guidelines, upholding Puppy Sphere’s animal welfare standards.
• Manage add‑ons, beverage, and food inventory, assisting staff with operational tasks during sessions as needed.
• Monitor inventory levels for studios, including merchandise, supplies, food and beverages, water access, and facility readiness. Communicate and coordinate with management for urgent inventory needs.
• Act as a point of contact for all support situations with guests, liaising with management or customer service as necessary.
• Assist as the on‑site lead for emergency procedures and maintain familiarity with emergency plans and safety protocols.
• Ensure all required puppy wellness checks are completed and proactively monitor puppy health, communicating any concerns through the appropriate channels.
• Handle all aspects of animal welfare, team, and guest injury reporting, including documentation and communication with operations managers.
• Ensure completion of Animal Welfare, Studio Inventory, and End‑of‑Day report forms to communicate any needs, issues, feedback, or remarks from the day's events.
• Coordinate and communicate necessary breaks to event staff during events to ensure all team members receive required meal and rest breaks in compliance with local labor laws.
• Uphold and ensure all events comply with applicable company, local, city, provincial/state policies.
• Responsibility for protecting studio assets by following procedures and policies for safety, security, maintenance, and cleanliness.
• Maintain open communication and proper escalation channels with the Operations Manager and other relevant stakeholders throughout events to promptly address any interruptions or issues.
• Communicate and “…” essential information in a timely manner to Operations Manager, maintaining confidentiality where appropriate.
• Attend bi‑weekly meetings with other city supervisors and Operations Managers to receive updates, share insights, and collaborate on solutions to enhance event operations.
• Serve as event supervisor for pop‑up and private events (on‑site and off‑site) when scheduled. Including preparation of supplies before the event, ensuring all event inventory items are returned and stored afterward, and serving as the main point of contact for the client. Ensure run‑of‑show is executed accurately and on time. Manage any situations that arise during the event to ensure a smooth and successful experience for all attendees.
• Maintain a high level of…