Client Services Representative

Overview

This person supports Financial Advisors (Registered Representatives) with running their day‑to‑day investment practice while enhancing the customer service level and experience. The role works directly with the Registered Representative(s) to prepare and process client paperwork, perform client financial transactions, maintain client relationships, schedule appointments, and communicate with clients and financial companies. It can also serve as the first step in the career pathing program for future opportunities that require industry experience and licenses (Insurance, FINRA Series 7, & 66 or 63/65 combo).

• Act as a liaison between the registered representatives and their clients.
• Answer phones, schedule appointments, and prepare materials for client meetings.
• Assist registered representatives in preparing client illustrations, graphs, charts, reports, and other materials for presentations and appointments with clients.
• Prepare and complete client paperwork and follow‑up tasks to support the registered representative.
• Spend time with clients on the phone, via virtual visits, and in person to ensure client service level needs are met.
• Organize client events and handle follow‑up tasks.
• Maintain client records and retention management within corporate requirements.
• Conduct proactive outreach to clients and registered representatives on time‑sensitive activities (e.g., RMDs, quarterly/annual reviews).
• Assume ownership of inquiries and requests; communicate with internal Cetera departments to ensure clients’ expectations for timely service delivery are met.
• Educate clients on account services, capabilities, and new technology.
• Complete required corporate training on new technologies and follow implementation guidelines.
• Maintain compliance guidelines and client communication notes in Advice Works/Smart Works and Redtail while following Cetera standards in a timely manner.
• Work with advisors through weekly meetings to help maintain the business plan process, tasks, marketing, and client communication expectations and follow‑up processes.

• High School Diploma or GED.
• Experience in an administrative or customer service role.
• Strong time‑management skills.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools (Word, Excel & PowerPoint) and ability to learn new programs.

• Previous experience in assisting Registered Representatives/Financial Advisors.
• Financial services and/or banking background.
• Bachelor’s degree in Finance, Business, Marketing, or Communications.
• Attention to detail, excellent organization skills, ability to multi‑task and produce timely results in a fast‑paced work environment.
• Ability to manage own workflow and priorities, and accommodate unexpected requests or needs from advisors.
• Self‑starter, productive, works well with a team and independently.
• Professional and positive attitude, friendly demeanor both in‑person and by telephone.
• Trustworthy; uses discretion with confidential information.
• Good listening skills and consistent retention of details.

The base hourly range for this role is $21.15 to $25.95. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations.

Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. All employment decisions at Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law.