Esthetician , Lincoln Park
Listed on 2026-06-28
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Entertainment & Gaming
Customer Service Rep
Opportunity
The primary focus is to support the commitment to customer care by efficiently and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together we will strive to ensure our guest’s comfort and satisfaction. Our goal is to exceed our guests’ expectations every time they visit our spa.
Work Mode:
Onsite
Chicago, IL
Specific ResponsibilitiesTo provide the highest level of internal and external customer service set forth by the Kohler Waters Spas and Forbes. Team members are responsible for upholding consistency in all standards. A direct line of communication will be on‑going among fellow associates regarding needs and concerns. A professional demeanor must be presented at all times.
- Meeting and greeting guests with professionalism
- Maintaining cleanliness standards of all areas within the spa including treatment rooms, public areas, and back‑of‑house areas
- Using proper verbiage at all times
- Upholding and maintaining set uniform and grooming standards
- Knowledge of spa services and amenities
- Knowledge of emergency procedures
- Providing the highest level of technical service and adherence to SOPs
- Meeting agreed upon retail sales goals by educating guests on at‑home care
- Sales goals set depending on department and retail to service percentage
- Maintaining continuing education criteria based on State of Wisconsin or Illinois requirements
- Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
- Performing special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. These services would be secondary to the position’s primary function.
- Performing any other duties as assigned
This is a casual part‑time position working weekdays and weekends between 8:00 am and 9:00 pm.
Skills/Requirements- High school diploma or GED required.
- Must be able to lift up to 25 lbs. on a regular basis.
- Current and valid State license required.
- Esthetics:
State of Wisconsin or Illinois, Department of Safety and Professional Services, Ethics. - Participation in a minimum of 5 Kohler Waters Spa events.
- Follow Forbes standards and others put in place by Kohler Waters Spa.
- Prior experience in a spa environment preferred.
- Computer knowledge/experience helpful.
- Strong, effective communication skills and the ability to work with a wide variety of personalities.
- Required to fulfill training criteria before customer contact.
- Availability to work nights, weekends, and holidays strongly preferred.
Applicants must be authorized to work in the US without requiring sponsorship now or in the future.
BenefitsKohler Co. offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more. The competitive commission range for this position + tips/gratuity may be influenced by a variety of factors.
About UsKohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at
Equity and InclusionIt is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact Kohler Co. is an equal opportunity/affirmative action employer.
We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement.
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