Community Manager

SUMMARY

The Community Manager is the voice of Phusion’s brands in the wild – shaping how consumers experience Four Loko, Overtime, and our broader portfolio in real time. This role owns every direct interaction across social platforms -- direct messages, comments, and customer service channels, ensuring each touchpoint reflects the brand’s voice, energy, and culture.

You live and breathe social culture, emerging trends, music, fashion, and everything in between. The ideal candidate is passionate about storytelling, social media engagement, and creating authentic connections that drive brand awareness and loyalty.

• Build online communities that drive engagement, social growth, and contribute to retail and e-commerce performance.
• Respond to inbound messages and community engagement across platforms and online communities.
• Foster strong relationships with customers, fans, and influencers within the community.
• Ensure consistent brand voice and tone across all community interactions.
• Implement strategies to grow and nurture the brand’s online community.
• Identify, elevate, and activate opportunities with brand advocates and fans.
• Track engagement metrics and provide regular reports on community growth and activity.
• Share feedback from the community that can inform marketing, product, and customer experience improvements.

• Identify, recruit, and manage relationships with micro‑creators and UGC partners.
• Coordinate deployment of partnered UGC campaigns alongside agency partners and marketing teams, serving as the central hub for programs.
• Maintain a pipeline of creator relationships.

• Manage consumer‑facing customer service channels (social media, email channels, website inquiries, merch store returns, etc.).
• Triage and resolve product questions, complaints, and feedback.
• Track common issues and surface trends to the marketing and product teams.

The base pay range for this role is $70,000 - $75,000 per year.

This range is dependent on job‑related, non‑discriminatory factors such as experience, education, and skills. This position is also eligible for bonus awards.

Benefits include medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter & transit, paid holidays, paid time off, and 401(k).

• Bachelor’s degree in Marketing, Communications, Public Relations, or related field preferred.
• 1–3 years of experience in community management & social media management.
• Copywriting experience.
• Experience with high volume, high engagement brands where cultural relevance is critical is preferred.
• Experience with real‑time reactive content preferred.
• Experience managing brand accounts across platforms such as Instagram, Tik Tok, Linked In, Facebook, Reddit, or Discord.
• Familiarity with social media analytics tools and community management platforms.

• Diversity – Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment‑free environment;
  Builds a diverse workforce.
• Ethics – Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Adaptability – Adapts to changes in the work environment;
  Manages competing demands;
  Changes approach or method to best fit the situation;
  Able to deal with frequent change, delays, or unexpected events.
• Customer Service – Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Motivation – Sets and achieves challenging goals;
  Demonstrates persistence and overcomes obstacles;
  Measures self against standard of excellence;
  Takes calculated risks to accomplish goals.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Professiona…